Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Madison Ogg

Chicago

Summary

Luxury jewelry manager specializing in bespoke engagement pieces, with a proven record of guiding clients through meaningful purchases with empathy, patience, and precision. Successfully opened a new store location, overseeing site scouting, design planning, and operational setup. Proficient in Adobe Illustrator for custom design work, with expertise in custom design, client satisfaction, and process implementation. Known for meticulous organization, discretion with high-value items, and ensuring an atmosphere where clients feel valued and heard.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager/Bespoke Designer

Frank Darling
Chicago
07.2022 - Current
  • Specialize in high-touch, bespoke jewelry sales, primarily engagement rings, guiding clients through emotionally significant purchases with empathy, patience, and deep product knowledge.
  • Collaborate with clients to design custom settings and select loose diamonds, providing clear education and visual tools (Adobe Illustrator) to build trust and confidence in the process.
  • Maintain an elevated showroom experience by ensuring a clean, distraction-free environment tailored to a luxury clientele.
  • Opened a new retail location, managing everything from location scouting and layout planning to furniture sourcing, vendor coordination, and security decisions.
  • Support cross-functional communication with internal teams (CAD, production, client care, and sales) to ensure accurate, timely, and seamless client experiences.
  • Lead training, onboarding, and hiring efforts to grow and strengthen a high-performing, empathetic sales team.
  • Oversee inventory management, including audits, diamond intake and verification, and strict adherence to care and control protocols for high-value pieces.
  • Resolve client satisfaction issues with professionalism and grace, often stepping in to ensure consistent service standards, and build lasting client relationships.
  • Implement and refine internal processes to keep team workflows aligned and up to date with company standards.
  • Create personalized diamond breakdowns and pre-appointment preparation materials for each client to guarantee efficient, informed visits.
  • Keep up with the sales quotas presented, and have a track record of maintaining and exceeding those goals, as well as those I’ve trained.

Luxury Sales Associate

Martin Busch Jewelers
New York
05.2021 - 07.2022
  • Assisted clients in selecting luxury jewelry pieces tailored to their preferences.
  • Provided exceptional customer service during high-end sales transactions.
  • Educated customers about the features and benefits of various jewelry products.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Processed sales transactions accurately using point-of-sale systems.
  • Participated in inventory management and stock replenishment activities regularly.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
  • Helped customers navigate custom work by making hand-drawn sketches and coordinating CAD creation.
  • Photographed and edited new jewelry to add to our website and social media.
  • Assisted in maintaining the social media account by keeping up with trends.
  • Maintained sales quotas.
  • Executed daily store operations including opening and closing procedures.
  • Handled inventory replenishment when needed.
  • Maintained an organized display of merchandise to enhance visual appeal.

Education

Associate of Arts - Film And Television

New York Conservatory For Dramatic Arts
New York, NY
05-2020

Skills

  • Custom jewelry design
  • Adobe Illustrator
  • Inventory management
  • Customer relationship management
  • Sales forecasting
  • Cross-functional collaboration
  • Team building
  • Visual merchandising
  • Client education
  • Problem solving
  • Effective communication
  • Process improvement
  • Time management
  • Conflict resolution
  • Empathetic leadership
  • Sales management

Accomplishments

  • In 2023, I opened, navigated, and coordinated Frank Darling's first midwest location.
  • In 2024, I was awarded for having the highest sales turn around rate in the entire company.
  • In 2025, my team and I were awarded for hitting a $1 million sales goal in less than two months.
  • My average annual turn around rate has maintained above 55% (The average goal per person is 35%)

Certification

DCA Certified (2022)

References

References available upon request.

Timeline

Manager/Bespoke Designer

Frank Darling
07.2022 - Current

Luxury Sales Associate

Martin Busch Jewelers
05.2021 - 07.2022

Associate of Arts - Film And Television

New York Conservatory For Dramatic Arts

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