Preston Morales
Effingham
Summary
Customer service professional skilled in high-pressure environments with strong problem-solving capabilities. Achieves first-call resolution and enhances customer satisfaction through effective communication and product knowledge. Manages complex inquiries and addresses challenges with critical thinking, ensuring high service standards and customer retention.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Midland States Bank
Effingham, IL
12.2023 - 06.2026
- Implemented strategies that reduced complaint resolution time significantly, enhancing overall service quality.
- Assisted high volume of customers daily, maintaining a positive attitude and commitment to customer satisfaction.
- Took ownership of customer issues, guiding them through resolution process.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Documented customer interactions accurately in CRM systems for record-keeping and follow-up.
- Provided customers with detailed information on company products, services and materials.
- Fraud Prevention
- Customer Account Research
- Utilized Microsoft Office for document creation and data management.
- Managed banking systems to ensure reliable service delivery.
Counter Sales Associate
Federated Auto Parts
Effingham, IL
05.2023 - 12.2023
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Built strong relationships with regular clientele to foster brand loyalty and repeat business.
- Resolved customer inquiries and complaints, enhancing overall satisfaction through effective communication.
- Executed cash transactions accurately and reconciled daily till balances, upholding financial integrity of store operations.
- Facilitated special orders, ensuring timely delivery to meet unique customer requests and enhance service satisfaction.
- Managed inventory by restocking shelves and organizing backroom materials for quick access, ensuring product availability for customers.
- Handled telephone inquiries to assist customers with their needs. to offer information and promote business products.
Lead Line Cook
Gopher's Grill
Effingham, IL
03.2021 - 05.2023
- Maintained a clean and safe kitchen environment, adhering to strict sanitation guidelines.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
- Collaborated with front-of-house staff to ensure seamless service and prompt resolution of customer feedback.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
Education
High School Diploma -
Beecher City Jr/Sr High School
Beecher City05-2020
Skills
- Inbound customer service
- Problem resolution
- Issue resolution
- Policies and procedures adherence
- Documentation
- Multitasking and organization
- Verbal and written communication
- Active listening
Timeline
Customer Care Specialist
Midland States Bank
12.2023 - 06.2026
Counter Sales Associate
Federated Auto Parts
05.2023 - 12.2023
Lead Line Cook
Gopher's Grill
03.2021 - 05.2023
High School Diploma -
Beecher City Jr/Sr High School