Madison Harris
Batavia
Summary
Hard working professional, with a strong background in guest services and hospitality. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional customer service. Effective in problem-solving, communication, and maintaining a welcoming atmosphere. Commended by my team work, out goin g personality and strong work ethic, and dedication by my peers I am aiming to further my abilities to successfully
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
ZANO Salons
11.2020 - Current
- Responsible for greeting guest's and welcoming guest's as they arrive
- Checking guest's in and out
- Answering and forwarding incoming phone calls, as well as assisting guests with, appointment modifications, and cancellations in a courteous and professional manner.
- Ensuring reception area is tidy and presentable with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email/text
- Scheduling appointments
- handling cash, and deposits
- Performing other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
Coordinator
Geneva Park District
08.2017 - 03.2020
- Checking student's in and out of after school program/summer program
- Coordinate meetings with my site staff regarding upcoming weeks and what to plan for
- Made sure site runs smoothly
- Organizing and filing kids paperwork
- emailing weekly newsletters for parents
Education
Associate of Arts - Criminal Justice
Waubonsee Community College
Sugar Grove, IL05-2019
Vocational - Cosmotology
Paul Mitchell The School
Lombard, IL12-2024
Skills
- Customer service
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Telephone etiquette
- Team player mentality
- Exceptional communication
- Training and mentoring
Certification
- Licensed Cosmetologist
Timeline
Concierge
ZANO Salons
11.2020 - Current
Coordinator
Geneva Park District
08.2017 - 03.2020
Associate of Arts - Criminal Justice
Waubonsee Community College
Vocational - Cosmotology
Paul Mitchell The School
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