Summary
Overview
Work History
Education
Skills
Timeline
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Madison Cook

Madison Cook

Grayslake

Summary

Outgoing and dedicated waitress with strong customer service skills and guest satisfaction in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Waitress

Timothy O'Toole's Pub
Lake Villa
12.2024 - 01.2026
  • Recorded customer orders accurately and relayed them to kitchen staff promptly using toast software to ensure timely service.
  • Provided friendly and efficient service to guests in a busy restaurant environment.
  • Collaborated with team members to ensure smooth service during dinner and lunch rushes.
  • Trained new staff members on service and menu items
  • Fostered strong relationships with regular customers through engaging conversation, enhancing repeat business and customer loyalty.

Restaurant Hostess

Timothy O'Toole's Pub
Lake Villa
12.2022 - 12.2024
  • Greeted guests warmly and managed waitlists to minimize wait times and improve overall experience.
  • Assigned tables to patrons to optimize server workload and enhance guest satisfaction.
  • Collaborated with servers to facilitate seamless dining experiences and maintain service flow.
  • Maintained cleanliness and organization of entrance area.
  • Assisted in training new host staff on procedures and policies.

Education

Bachelor - Psychology

University of Iowa
Iowa City, IA
05-2029

High School Diploma -

Grayslake Central High School
Grayslake, IL
05-2025

Skills

  • Customer service
  • Effective communication
  • Friendly
  • Point of sale (POS) system operations
  • Reliability and punctuality
  • Active listening
  • Food safety
  • Effective customer upselling
  • Cleanliness
  • Employee training
  • Guest relations

Timeline

Waitress

Timothy O'Toole's Pub
12.2024 - 01.2026

Restaurant Hostess

Timothy O'Toole's Pub
12.2022 - 12.2024

Bachelor - Psychology

University of Iowa

High School Diploma -

Grayslake Central High School
Madison Cook