Madilyn Petry
Oswego
Summary
Experienced budtender skilled in customer service and cannabis product consultation. Committed to ensuring regulatory compliance while fostering positive customer interactions, enhancing overall satisfaction and promoting informed purchasing decisions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Budtender
Cloud 9
Oswego
07.2025 - Current
- Assists customers in selecting the most appropriate strain for their individual needs.
- Assists customers in selecting products by providing tailored recommendations based on individual preferences.
- Educates customers on product effects, usage, and safety guidelines to ensure informed purchasing decisions.
- Provides exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Processes sales transactions accurately using point-of-sale systems.
- Fostered positive customer interactions that reinforced company core values and enhanced overall customer experience.
- Welcomes customers warmly upon entry to create a positive atmosphere.
- Maintains a clean and organized display of cannabis products and accessories.
- Executes daily opening and closing procedures, ensuring cleanliness and organization.
Bartender
Prohibition Sports Bar And Grill
Oswego
02.2023 - 05.2024
- Engaged with customers, providing exceptional service that enhanced overall experience.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink recipes and bar operations, improving team efficiency and service quality.
- Managed bar inventory and restocked supplies to ensure seamless service during shifts.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Handled cash transactions and processed payments accurately at the bar register.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Developed good working relationships with fellow employees through effective communication.
Waitress
Roadhouse 71, 47 & 38
Oswego, Yorkville, Lombard
02.2021 - 02.2023
- Greeted customers, answered questions, and recommended specials to enhance guest engagement and boost sales.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers during meal service to ensure satisfaction and address any concerns promptly.
- Upsold daily specials and promotions, resulting in increased guest satisfaction and dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
Sales Associate Cashier
ULTA
Oswego
01.2020 - 02.2022
- Collaborated with team members to exceed daily sales goals and elevate customer service.
- Greeted customers and provided exceptional customer service.
- Educated customers on product usage and benefits, improving overall shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by highlighting unique features and guiding customers on proper application.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
Waitress
Mike & Denise's Pizzeria & Pub
Yorkville
09.2019 - 10.2021
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction and loyalty.
- Took and processed food and drink orders accurately and efficiently.
- Engaged with guests to gather feedback on food, address concerns, and provide timely refills, improving overall dining experience.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served alcoholic beverages responsibly in accordance with state laws.
- Ensured cleanliness and organization of dining area and service stations, contributing to a welcoming atmosphere.
- Provided accurate change for cash transactions using a cash register system.
Sales Associate
The Prom Shoppe
Oswego
01.2020 - 12.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Addressed customer inquiries and resolved complaints in a timely manner.
- Assisted customers with finding the right product for their needs.
- Collaborated with team members to enhance shopping environment, improving customer experience.
- Promoted special sales events and loyalty programs, driving customer participation and loyalty.
- Greeted customers upon entering the store and provided assistance.
- Maintained store displays and ensured merchandise was well-stocked and organized.
- Restocked shelves and changed signage to highlight promotions, ensuring merchandise visibility.
Cashier
Windy City Pizza
Oswego
07.2017 - 04.2019
- Managed cash register operations and balanced cash drawers daily, ensuring financial accuracy and accountability.
- Processed customer transactions with efficiency and accuracy, contributing to smooth operations in a busy pizza restaurant.
- Assisted customers with menu selections and addressed inquiries promptly, enhancing customer satisfaction and dining experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Jimmy John's
Yorkville
01.2017 - 04.2019
- Handled cash register operations and processed customer transactions accurately.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Ensured cleanliness and organization of workstations and kitchen areas for efficient service.
- Restocked supplies and maintained cleanliness of service areas during slow periods to support operational efficiency.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Followed food safety guidelines to ensure high standards of quality and hygiene.
- Prepared and assembled sandwiches according to customer specifications.
- Monitored expiration dates on products to guarantee freshness for customer satisfaction.
Education
Associate of Applied Science - Sonography
Triton College
River Grove, IL05-2028
Associate of Applied Science - Psychology
Waubonsee Community College
Sugar Grove, IL05-2022
Skills
- Cannabis product knowledge
- Product expertise
- Regulatory compliance
- Product consultation
- Customer education
- Customer service
- Inventory management
- Multitasking Abilities
- Problem-solving
- Creative thinking
- Team collaboration
- Patience and empathy
- Positive and professional
Certification
- State-Mandated Dispensary Agent
Timeline
Budtender
Cloud 9
07.2025 - Current
Bartender
Prohibition Sports Bar And Grill
02.2023 - 05.2024
Waitress
Roadhouse 71, 47 & 38
02.2021 - 02.2023
Sales Associate Cashier
ULTA
01.2020 - 02.2022
Sales Associate
The Prom Shoppe
01.2020 - 12.2020
Waitress
Mike & Denise's Pizzeria & Pub
09.2019 - 10.2021
Cashier
Windy City Pizza
07.2017 - 04.2019
Cashier
Jimmy John's
01.2017 - 04.2019
Associate of Applied Science - Sonography
Triton College
Associate of Applied Science - Psychology
Waubonsee Community College