Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madilyn Petry

Oswego,IL

Summary

Dynamic and engaging professional with extensive experience in hospitality, notably at Prohibition Sports Bar and Grill and previous places of employment. Proven ability to enhance customer satisfaction through exceptional service and effective multitasking. Skilled in beverage preparation and team training, consistently fostering a positive atmosphere that drives repeat business and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Prohibition Sports Bar and Grill
02.2023 - 05.2024
  • Provided exceptional customer service in fast-paced bar environment.
  • Prepared and served a diverse range of mixed beverages and cocktails.
  • Assisted in training new staff on bar operations and customer interaction.
  • Developed knowledge of drink recipes, enhancing overall guest experience.
  • Served high customer volumes during special events, nights, and weekends, sometimes up to 20 customers at once.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed cash transactions accurately while handling multiple orders simultaneously.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Waitress

Roadhouse
02.2021 - 02.2023
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Managed order accuracy and timely delivery of food and beverages to tables up to approximately 30 customers at a time
  • Collaborated with kitchen staff to ensure seamless communication during busy shifts.
  • Trained new waitstaff on menu items, service protocols, and customer engagement techniques.
  • Handled cash transactions accurately and processed payments efficiently using POS systems.
  • Adapted quickly to changing priorities during peak hours while maintaining service quality standards.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Sales Associate

Ulta
01.2020 - 02.2022
  • Enhanced customer satisfaction through personalized service and product recommendations.
  • Developed and maintained strong relationships with clients to drive repeat business.
  • Analyzed customer feedback to identify trends and implement service improvements.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Trained new associates on sales techniques and company policies for improved performance.

Waitress

Mike and Denises
09.2019 - 10.2021
  • Welcomed guests and managed seating arrangements to optimize flow and enhance customer experience.
  • Collaborated with kitchen staff to synchronize wait times, ensuring timely food delivery for guests.
  • Maintained cleanliness and organization of dining area to create welcoming environment for guests.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Handled cash transactions accurately and processed payments efficiently using POS systems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Processed orders and sent to kitchen employees for preparation.
  • Serving approximately 30 customers at a time

Sales Associate

The Prom Shoppe
01.2020 - 12.2020
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Implemented visual merchandising strategies to optimize product displays and drive sales engagement.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
  • Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.

Cashier

Jimmy Johns
01.2017 - 12.2019
  • CoProcessed customer transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Managed inventory levels through regular stock checks, contributing to improved product availability.
  • Trained and mentored new cashiers on operational procedures and customer service best practices.
  • Prepared high-quality sandwiches using fresh ingredients while adhering to food safety standards.
  • Operated point-of-sale systems efficiently, processing customer transactions accurately.
  • Maintained cleanliness and organization of workstations to ensure optimal efficiency during peak hours.
  • Greeted guests, promoted specials, and took orders.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Prepared and presented food in compliance with health and safety guidelines.

Cashier

Windy City Pizza
07.2017 - 04.2019
  • Worked effectively in fast-paced environments.
  • Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
  • Assisted customers with menu selections, enhancing dining experience through personalized service.
  • Collaborated with kitchen staff to ensure timely order fulfillment and customer satisfaction.
  • Implemented best practices for managing peak hours, improving overall workflow efficiency.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.

Education

Associate of Applied Science - Sonography

Triton College
River Grove, IL
05-2027

Associate of Science - Psychology

Waubonsee Community College
Sugar Grove, IL
05-2022

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Clear and effective communication
  • Engaging personality
  • Responsible alcohol service
  • Handling difficult customers
  • Payment processing
  • Menu memorization
  • Cash register operation
  • Food service
  • Beverage Preparation
  • Sales
  • Food running
  • Maintaining a clean space
  • Time management
  • Work ethic and integrity
  • Patience and empathy
  • Problem-solving skills
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Dependable and responsible
  • Multitasking Abilities

Certification

Food and Beverage handlers

Timeline

Bartender

Prohibition Sports Bar and Grill
02.2023 - 05.2024

Waitress

Roadhouse
02.2021 - 02.2023

Sales Associate

Ulta
01.2020 - 02.2022

Sales Associate

The Prom Shoppe
01.2020 - 12.2020

Waitress

Mike and Denises
09.2019 - 10.2021

Cashier

Windy City Pizza
07.2017 - 04.2019

Cashier

Jimmy Johns
01.2017 - 12.2019

Associate of Applied Science - Sonography

Triton College

Associate of Science - Psychology

Waubonsee Community College

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Madilyn Petry