Madi Chvala
Bethalto
Summary
Reliable and detail-oriented professional with experience in healthcare, retail, and customer service environments. Skilled in communication, problem-solving, and multitasking in fast-paced settings. Proven ability to handle responsibilities independently, support team operations, and deliver high-quality service to customers and patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
2025.08 - Current
- Processed high volumes of prescriptions daily while maintaining accuracy and efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Managed medication dispensing and inventory control processes to ensure compliance with pharmacy regulations.
Pet Care Associate
PetSmart
2024.10 - 2025.08
- Assisted customers, provided pet care education, maintained store organization, and handled transactions.
Server
Foundry Public House
2023.05 - 2024.10
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Streamlined order-taking process through effective communication and use of POS systems.
- Implemented suggestions for menu improvements based on customer feedback, driving increased sales engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Kennel Attendant
Benld Adopt-A-Pet
2022.11 - 2024.09
- Supervised daily care and welfare of shelter animals to ensure health and safety.
- Implemented cleaning protocols to maintain sanitary conditions in kennel facilities.
- Coordinated feeding schedules to optimize nutrition and health of resident animals.
- Developed enrichment activities to enhance the well-being of sheltered pets.
- Monitored animal behavior, identifying issues and reporting concerns to management promptly.
- Demonstrated a strong commitment to animal care by working flexible hours, including holidays as needed.
Sales Associate
Sullivan Drug
2021.11 - 2024.01
- Trained new associates on sales techniques and store policies to improve team performance.
- Enhanced customer satisfaction through effective communication and product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor’s Degree - Psychology
Southern Illinois University Edwardsville
2027-05
Skills
- Customer Service & Client Support
- Communication
- Team collaboration
- Confidentiality and HIPAA
- Time Management
- Cash Handling
- Organization
- Problem-solving skills
Certification
- Pharmacy Technician License
- Driver’s License
Timeline
Pharmacy Technician
Walgreens
2025.08 - Current
Pet Care Associate
PetSmart
2024.10 - 2025.08
Server
Foundry Public House
2023.05 - 2024.10
Kennel Attendant
Benld Adopt-A-Pet
2022.11 - 2024.09
Sales Associate
Sullivan Drug
2021.11 - 2024.01
Bachelor’s Degree - Psychology
Southern Illinois University Edwardsville