Madelynn Herera
Westmont
Summary
Dynamic professional with a proven track record at Cordia Senior Residence, excelling in customer service and team collaboration. Enhanced dining experiences by implementing resident feedback, boosting satisfaction. I'm skilled in cash handling and multitasking, consistently delivering efficient service. Adept at training new staff, fostering a cohesive team environment, and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Waitress
Cordia Senior Residence
08.2022 - Current
- Provided exceptional customer service, addressing resident needs promptly and courteously.
- Assisted in meal preparations and served food to residents, ensuring dietary preferences were met.
- Maintained cleanliness and organization of dining area, creating a welcoming atmosphere for residents.
- Collaborated with kitchen staff to streamline service processes and improve meal delivery efficiency.
- Trained new team members on dining protocols and best practices for resident engagement.
- Resolved resident complaints effectively, enhancing overall satisfaction with dining experience.
- Implemented feedback from residents to refine menu options, promoting healthier choices and variety.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Cashier
Chick-fil-A
09.2021 - 07.2022
- Processed customer transactions accurately and efficiently in high-volume environments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Trained new team members on operational procedures and company policies.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented strategies to enhance customer satisfaction through personalized service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Westmont High School
Westmont, ILSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Order taking
- Cleanliness
- Payment processing
- Service prioritization
- Accurate money handling
- Time management
- Performance improvement
Timeline
Waitress
Cordia Senior Residence
08.2022 - Current
Cashier
Chick-fil-A
09.2021 - 07.2022
High School Diploma -
Westmont High School