Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Kennedy

Batavia,IL

Summary

Dynamic Front of House Employee at Culvers with a strong work ethic and exceptional customer service skills. Successfully trained new staff, enhancing team performance and guest satisfaction. Demonstrated problem-solving abilities in high-pressure situations, ensuring seamless operations and memorable dining experiences. Proficient in cash register operations and attentive service delivery.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Culvers
05.2024 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Completed milkshakes and ice cream desserts for customers.
  • Delivered exceptional service as a food runner.

Special Needs Babysitter

Self-employed
01.2022 - Current
  • Ensured safety during outdoor activities by diligently supervising all special needs kids.
  • Developed strong rapport with every child under my care creating an amicable relationship.
  • Prepared meals and snacks and fed children.
  • Offered support to assist with supervising special needs individuals in home.
  • Read stories, sang songs and facilitated creative play.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents.

Education

High School Diploma -

Batavia High School
Batavia, IL
05-2026

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Positive demeanor
  • Clear communication

Timeline

Front of House Employee

Culvers
05.2024 - Current

Special Needs Babysitter

Self-employed
01.2022 - Current

High School Diploma -

Batavia High School

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Madelyn Kennedy