Madelyn Garcia
Batavia
Summary
- Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
- Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The GOAT
08.2025 - Current
- Handled cash transactions accurately, balancing registers at end of shifts.
- Implemented feedback mechanisms to improve service quality and guest experience.
- Developed rapport with regular customers, fostering a welcoming atmosphere that encouraged return visits.
- Assisted management in organizing special events, contributing to increased venue attendance and engagement.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
The Comedy Vault
12.2023 - 08.2025
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
- Trained new servers on menu knowledge and service standards to maintain consistency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Barista
Dunkin' Donuts
09.2022 - 09.2023
- Prepared high-quality beverages following standard recipes and procedures.
- Maintained cleanliness and organization of work area to ensure efficient operations.
- Assisted customers with menu selections and provided exceptional service experience.
- Operated cash register, processed transactions accurately, and handled cash responsibly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Batavia High School
Batavia, ILSkills
- Customer service
- Food handling and preparation
- Health and safety compliance
- POS system operation
- Team collaboration
- Strong work ethic
- Guest engagement
- Memory retention
- Cleanliness standards
- Menu memorization
- Order accuracy
- Multitasking
Certification
- Basset
- Food handlers certification
Languages
English
Timeline
Server
The GOAT
08.2025 - Current
Server
The Comedy Vault
12.2023 - 08.2025
Barista
Dunkin' Donuts
09.2022 - 09.2023
High School Diploma -
Batavia High School