Madelyn Donaldson
Freeport
Summary
Strong leader and problem-solver with excellent customer service skills dedicated to promoting organizational efficiency as well as customer satisfaction. Uses independent decision making skills and sound judgement to positively impact company success. Has several years of retail experience and 4 years of management experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Textile Department Manager
Goodwill
01.2021 - Current
- Responsible for overseeing and managing the sorting, pricing and organizing of textiles
- Delegated and monitored daily tasks for employees
- Increased sales of textiles with merchandising and thorough knowledge of popular brands
- Trained employees on cash register, sales floor, and textile processing
- Responsible for balancing cash drawers, daily paperwork, and delivering cash deposits to the bank
- Proficient in all areas of the store, including the cash register, sales floor, and backroom processing
- Proficient in the use of the pallet jack and pallet stacker
- Assisted in counting inventory and receiving operations
- Resolved customer complaints and issues promptly and professionally
Sales Associate/ Textile Processor
Goodwill Industries
07.2015 - 01.2021
- Performed floor moves, merchandising, and housekeeping to keep sales areas well-stocked and organized
- Achieved established goals and had one of the highest hourly production numbers in the company
- Proficiently and professionally performed cashier duties on POS system, while providing excellent customer service
Education
Advanced Leadership And Development Program
Goodwill Industries01-2024
Future Leader Program
Goodwill Industries2019
High School Diploma -
Freeport High School
other2016
Skills
- Teamwork and Collaboration
- Hiring and Training
- Decision-Making
- Computer and Technical Skills
- Task Delegation
- Customer Service
- Team Supervision
- Goals and Performance
- Attention to Detail
- Organization
- Merchandising
- Product Knowledge
- Cash handling
- Pallet jack operation
Certification
First Aid/CPR/AED Certified
Committees
- Apart of the Goodwill safety committee for 3 years
- Currently the champion at the Freeport store for the Diversity, Equity, and Inclusion group
Timeline
Textile Department Manager
Goodwill
01.2021 - Current
Sales Associate/ Textile Processor
Goodwill Industries
07.2015 - 01.2021
Advanced Leadership And Development Program
Future Leader Program
High School Diploma -
Freeport High School
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