Madelina Trombello
Rockford
Summary
Customer-focused escrow assistant with a strong commitment to providing exceptional service and support throughout the real estate closing process. Adept at managing escrow files, preparing accurate documentation, and coordinating with buyers, sellers, agents, and lenders to ensure smooth, timely transactions. Known for clear communication, attention to detail, and a professional, solution-oriented approach that enhances client satisfaction and builds trust. Thrives in fast-paced environments while maintaining accuracy, confidentiality, and compliance with regulatory requirements.
Overview
11
11
years of professional experience
Work History
Escrow Assistant
Chicago Title
08.2021 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Maintained open communication with lenders, brokers and borrowers.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Prepared estimated closing statements for buyer and seller.
Assistant Manager
Petco
01.2017 - 08.2021
- Consistently maintain a professional and friendly demeanor, even in high-pressure or fast-paced environments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Accomplished multiple tasks within established timeframes.
- Maintained up-to-date knowledge of product and service changes.
- Committed to going above and beyond to meet customer expectations and uphold brand reputation.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Shift Manager
Ada's Market and Deli
01.2015 - 02.2018
- Delivered exceptional customer service by creating personalized and welcoming experiences for each guest, resulting in increased repeat business and positive reviews.
- Lead and supervise front-of-house staff during shifts, delegating tasks, managing workflows, and maintaining service standards.
- Assisted in opening and closing duties, cash handling, and coordinating smooth transitions between shifts, all while keeping customer experience as the top priority.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Managed inventory to ensure availability of all product lines, minimizing waste and optimizing stock levels.
Education
High School -
William H. Taft High School
Chicago, IL06.2016
Skills
- Clearly and confidently communicate with customers, actively listen to their needs, and provide accurate information or solutions
- Quickly identify issues, think critically, and implement effective resolutions to enhance customer satisfaction
- Stay flexible and positive in fast-paced or changing environments, adjusting approaches to meet diverse customer needs
- Skilled in formatting professional documents, reports, and letters; using styles, templates, tables, and mail merge for efficient document creation
- Accurate and efficient in entering, organizing, and formatting data across Microsoft Office programs
- Scheduling, data entry, document preparation, recordkeeping
Timeline
Escrow Assistant
Chicago Title
08.2021 - Current
Assistant Manager
Petco
01.2017 - 08.2021
Shift Manager
Ada's Market and Deli
01.2015 - 02.2018
High School -
William H. Taft High School
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