Madeline Syron
Plainfield
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service/sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Farmers Insurance
06.2020 - Current
- Pursued continued professional development through insurance workshops, course and webinars.
- Upsold products to policyholders and potential new clients.
- Leveraged knowledge of customer and market to sell specific programs and initiatives.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Provided quick turnaround time when customers called with questions.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Junior Clinic Manager
Massage Envy Spa
05.2018 - Current
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed account and service histories to identify trends and issues.
- Trained multiple new employees in procedures and policies in order to maximize team performance.
- Delivered service and support to each customer, paving way for future business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Art Van Furniture
05.2015 - 08.2016
- Worked in the distribution office.
- Helped assist the delivery company with any customer complaints or issues with missing merchandise.
- Delivered service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- Counted inventory
- Filed paperwork
Education
Some College (No Degree) - Education
Illinois State University
Normal, ILSome College (No Degree) - Business
Joliet Junior College
Joliet, ILHigh School Diploma -
Plainfield Central High School
Plainfield05.2016
Skills
- Cross-selling and upselling
- Customer follow-up
- Clerical
- Maintenance & Repair
- Organizational skills
- Computer skills
- Flexible
- Teambuilding
- Time management
- Excellent communication
- Conflict resolution
- Client retention
- Email marketing
Certification
- Illinois Insurance License - 2020
Timeline
Licensed Insurance Producer
Farmers Insurance
06.2020 - Current
Junior Clinic Manager
Massage Envy Spa
05.2018 - Current
Customer Service Representative
Art Van Furniture
05.2015 - 08.2016
Some College (No Degree) - Education
Illinois State University
Some College (No Degree) - Business
Joliet Junior College
High School Diploma -
Plainfield Central High School
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