Summary
Overview
Work History
Education
Skills
Certification
Volunteer History
Timeline
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Madeline Morales

Chicago

Summary

Passionate and caring individual with a background in Certified Nursing Assistant (CNA) education, actively pursuing a role that utilizes my proficiency in customer service and healthcare. Currently exploring opportunities for nursing education to pursue a BSN, where I aim to provide exceptional care to patients and make a meaningful difference.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Membership Specialist

Lakeview YMCA
03.2022 - Current
  • Maintained membership database, ensuring that all information was current and accurate.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Delivered exceptional customer service by actively listening to members' needs, resolving concerns, and maintaining a helpful and approachable demeanor.
  • Assisted other departments.

Drop-In Childcare

Lakeview YMCA
06.2021 - Current
  • Provided attentive and nurturing care for children in the drop-in childcare facility, ensuring their safety and well-being at all times.
  • Effectively managed children's behavior using positive reinforcement techniques, creating a positive and respectful atmosphere.
  • Maintained open and transparent communication with parents, providing updates on their child's activities, behavior, and any notable achievements.
  • Adhered to YMCA safety protocols and guidelines, conducting regular safety checks of the childcare space and promptly addressing any safety concerns.
  • Demonstrated proficiency in emergency procedures, including first aid and CPR, to ensure a quick and effective response in the event of accidents or medical incidents.

Education

High School Diploma -

Cics Northtown Academy
Chicago, IL
05.2021

Skills

  • Community Engagement
  • Issue Resolution
  • Childcare
  • Relationship Building
  • Child Supervision
  • Membership Processing
  • Customer Service
  • Activity Planning
  • Housekeeping
  • Infection Control
  • Care Management
  • Problem Solving

Certification

  • CNA, Certified Nurse Assistant - October, 2023
  • CPR/BLS Provider - March, 2023

Volunteer History

  • Collaborated in gathering signatures on behalf of Alderman Ariel Reboyras to advocate for the establishment of an immunization site.
  • Aided in the distribution of school supplies for the YMCA.

Timeline

Membership Specialist

Lakeview YMCA
03.2022 - Current

Drop-In Childcare

Lakeview YMCA
06.2021 - Current

High School Diploma -

Cics Northtown Academy

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Madeline Morales