Madeline McGovern
Frankfort
Summary
Dedicated professional with strong guest relations skills and a focus on effective communication. Proven ability to manage reservations and enhance the dining experience by ensuring prompt service and maintaining cleanliness. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
White Horse Inn
New Lenox
05.2025 - Current
- Greeted and welcomed guests to create a positive first impression.
- Managed reservations and seating arrangements for efficient table turnover.
- Assisted in maintaining cleanliness and organization of the host stand area.
- Collaborated with servers to ensure smooth communication during busy shifts.
- Provided menus and explained daily specials to enhance guest experience.
- Monitored dining area for guest needs, ensuring prompt service throughout meals.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Barn Manager
West Gate Equestrian
Beecher
05.2024 - Current
- Managed daily operations of the barn and horse care activities.
- Oversaw feeding schedules and health checks for all horses.
- Maintained cleanliness and orderliness of the barn facilities.
- Trained new staff on barn procedures and horse handling techniques.
- Responded quickly to emergency situations involving horses such as colic or injury.
- Cared for horses by blanketing, cleaning stalls, feeding and watering.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Operated farm machinery safely for various tasks including cleaning and transporting feed.
- Unloaded hay, grain and other goods to neatly store in proper location.
- Handled, walked, and brushed horses.
- Trained horses for riding or driving purposes.
Shampoo Assistant
Timothy James Hair Salon
Mokena
03.2022 - Current
- Assisted stylists by preparing clients for shampooing and conditioning services.
- Maintained cleanliness of the shampoo area and equipment throughout the day.
- Provided excellent customer service during client consultations and treatments.
- Organized product inventory, ensuring availability of shampoos and conditioners.
- Supported team efforts by communicating effectively with stylists and clients.
- Greeted visitors warmly and directed them to appropriate departments.
- Scheduled appointments and maintained calendar for office staff efficiently.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Some College (No Degree) -
McKendree University
Lebanon, ILSkills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Event coordination
- Inventory management
References
References available upon request.
Timeline
Restaurant Hostess
White Horse Inn
05.2025 - Current
Barn Manager
West Gate Equestrian
05.2024 - Current
Shampoo Assistant
Timothy James Hair Salon
03.2022 - Current
Some College (No Degree) -
McKendree University