Madeline Mansker

• Provides telephone, clerical and data entry support for the care review team.
• Provides computer entries of authorization request/provider inquiries, such as eligibility and benefits verification, provider contracting status, diagnosis and treatment requests, coordination of benefits status determination, hospital census information regarding admissions and discharges and billing codes.
• Responds to requests for authorization of services submitted via phone, fax and mail according to operational timeframes.

• Coordinated peer review sessions among medical directors to assess and address case denial decisions.
• Evaluated medical necessity for services based on established clinical guidelines.

Created and implemented secure filing systems for sensitive employee documents.

• Increased team productivity by reorganizing office supplies and protocols.
• Reconciled account files and produced monthly reports.
• Routed correspondence to facilitate timely communication between team members, management and vendors.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
• Responsible for placing merchandise orders with Silkworm, Henry printing and Peacock printing
• Assisted with implementing record storage initiative
• Pioneered changes with senior leadership growing new culture, making new processes and improving on old processes in Warehouse transition.
• Recording detailed minutes for VAT meetings
• Scheduling interviews for hiring manager for all warehouse staff
• Consolidate and reconcile accounting expenses for warehouse staff
• Developed and maintained office procedures to ensure compliance with organizational standards.

• Register patients within hospital for all procedures including Inpatient and Outpatient
• Transcribe all orders for outpatient services
• Look up orders in epic and verify correct destination and service for patients
• Handle incoming calls
• Transport patients as needed
• Call patients insurance company for authorization on prior and current hospital admissions
• Maintain workque volumes for discharged patients, MSPQ, and missing information
• Manage incoming faxes, upload orders from doctor's office into correct folder
• Knowledgeable about insurance verification and fixing errors.

• Overseeing front of office duties
• Build and maintain positive rapport with current and prospective customers
• Respond to all inquiries regarding policy change and added vehicles or services offered
• Resolve and complaints and answer prospect inquires in timely professional manner
• Quote/bind and onboard all new business personal line polices
• Use cross sell and upsell marketing list to contact new Customers about new products and importance of being properly insured
• Handled all claims in sensitive proficient manner, making claims process swift and easy
• Sympathizing and listening to customers in catastrophic situations and finding solution to ease loss
• Communicated with clients
• Supported and trained staff
• Maintained and supervised office operations
• Processed collections, deposits and billing on daily basis.

• Organized /conducted weekly staff meeting, discussed new projects, objectives, and career development strategies
• Reviewed, reconciled, and annotated documents, such as work orders, bills of sale and shipping orders to accommodate seamless transition of materials
• Merchandise and fixed store front while maintaining back of store for employees
• Filing and keeping accurate records on all paperwork
• Placing work orders for facility to keep stores appearance above standard.

• Sell merchandise, such as phones, accessories, plans and solution for customer
• Drive revenue and increase gross gains
• Customizing right solution for customer while maximizing all potential leads and revenue
• Achieved daily sales goal by cross selling and promoting additional products and services
• Ability to work as part of team and take initiative independent of direct supervision
• Built rapport with customers by asking probing questions and utilizing effective listening skills.

• Recommend potential products or services, analyzing needs, and providing customized solution for customer
• Handle complaints, provide appropriate recommendations, and follow up with satisfactory solution
• Assist with placement of orders, refunds, or exchanges
• Assisted with technical support duties

• Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders; verifying receipt, removing outdated drugs
• Organize medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities
• Answer incoming phone calls and field patient questions
• Contact doctor's offices or hospitals to clarify prescription information.