Madeline Lozano
METROPOLIS
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
Sale associate
HomeGoods
Paducah
11.2022 - Current
- Assisted customers in selecting merchandise, enhancing their shopping experience and promoting product knowledge.
- Maintained inventory accuracy by restocking shelves and organizing products, ensuring timely availability for customers.
- Engaged with customers to address inquiries and resolve issues, fostering a welcoming retail environment.
- Participated in weekly inventory checks, ensuring accurate stock levels and reducing potential loss.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
Metro-Hernandez Tires
Assistant Manger
Metropolis
02.2019 - Current
- Implemented inventory management practices, reducing stock discrepancies and ensuring timely availability of products for customers.
- Conducted regular quality checks on products and services, maintaining high standards and minimizing customer complaints.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CNA
Southgate Nursing Home
Metropolis
04.2017 - 09.2017
- Provided compassionate care to residents, ensuring safety and comfort while enhancing their daily living experiences.
- Assisted with daily activities, including bathing and dressing, promoting independence and dignity among residents.
- Documented patient progress and care activities, ensuring accurate records for continuity of care and regulatory compliance.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Education
Associate of Arts - General Studies
Shawnee Community College
Ullin, IL 08.2015 - 05.2017
Massac County High School
Metropolis, ILSkills
- Customer assistance
- Inventory management
- Stock organization
- Product knowledge
- Customer engagement
- Patient care
- Retail merchandising
- Documentation skills
- Communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Sale associate
HomeGoods
11.2022 - Current
Metro-Hernandez Tires
Assistant Manger
02.2019 - Current
CNA
Southgate Nursing Home
04.2017 - 09.2017
Associate of Arts - General Studies
Shawnee Community College
08.2015 - 05.2017
Massac County High School