Maddux Hibbard
Rockton
Overview
4
4
years of professional experience
Work History
Front Desk Associate
D1 Sports Training
Rockford, IL
04.2024 - Current
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced rapport and customer retention through proactive engagement.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Outdoor Maintenance Worker
Rockford Park District
Rockford, IL
05.2021 - 03.2022
- Conducted routine inspections of outdoor areas to identify potential hazards or needed repairs promptly.
- Enhanced property appearance by performing regular maintenance tasks such as mowing, weeding, and pruning.
- Supported facility management with setting up outdoor events by arranging furniture and ensuring clean surroundings.
- Performed basic plumbing repairs on outdoor fixtures like faucets or sprinkler heads to prevent leaks and water waste.
- Preserved cleanliness of outdoor areas by collecting trash and debris regularly.
- Operated various tools and equipment efficiently, including lawnmowers, leaf blowers, and power washers.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
Education
University of Wisconsin, Whitewater
Whitewater, WISkills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Hospitality services
- Customer service
- Oral and written communications
- Front desk management
- Guest services
- Heavy machinery operation
- Sports field maintenance
- Strong work ethic
Timeline
Front Desk Associate
D1 Sports Training
04.2024 - Current
Outdoor Maintenance Worker
Rockford Park District
05.2021 - 03.2022
University of Wisconsin, Whitewater