Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maddison Brown

Lewistown

Summary

I have four years of diverse experience in customer service and healthcare support. Expertise includes effective communication, multitasking, and making sure requirements are met at all levels. A strong foundation in health information management, complemented by certifications in medical assisting, and phlebotomy. Proven ability to manage responsibilities in fast-paced environments, as well as in environments that are more self-motivated. Doing so, all while delivering exceptional service and maintaining confidentiality. Committed to learning skills and knowledge to enhance operational efficiency in any setting.

Overview

5
5
years of professional experience

Work History

Barista

Dunkin'
Creve Coeur
09.2022 - 11.2022
  • Trained new employees, managed crew responsibilities, made drinks, took orders, and focused on drive-through efficiency.
  • Maintained cleanliness and organization of work area and equipment.
  • Assisted customers in selecting menu items and answering inquiries.
  • Prepared and served a variety of coffee beverages to customers.
  • Monitored inventory levels and restocked supplies as needed.
  • Trained new staff on beverage preparation and customer service standards.
  • Implemented best practices for food safety and hygiene compliance.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Operated cash registers to process customer payments.
  • Maintained calm demeanor during high-volume periods and special events.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Lab Assistant

Graham Hospital
Canton
02.2022 - 08.2022
  • I took blood from patients, ordered tests, performed EKGs, and conducted other tests.
  • Ensured that blood samples reached the lab for testing.
  • Assisted in daily laboratory operations and maintained cleanliness standards.
  • Prepared specimens for analysis and ensured proper labeling and storage.
  • Collaborated with team members to streamline workflow processes.
  • Maintained compliance with safety regulations and standard operating procedures.
  • Trained new lab personnel on equipment usage and safety protocols.
  • Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
  • Produced and submitted laboratory documents and reports per compliance requirements.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.
  • Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
  • Followed strict HIPAA laws in order to keep patients' information confidential.
  • Scanned in orders to the computer, called providers with missing lab orders, and scanned lab work into the system for other clinics.

Switchboard

Graham Hospital
Canton
08.2021 - 02.2022
  • Learned effective communication skills, active listening, and multitasking.
  • Handled phone calls and checked people in for appointments.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Coordinated scheduling for multiple departments to optimize resource allocation.
  • I answered all phone calls that were sent to the hospital, and efficiently and accurately sent them where they needed to go.
  • Paged doctors when they were out, when needed, in order to fulfill ER requests.
  • Created a welcoming environment due to being the first face people see when they come into the hospital.
  • Paged numerous different departments when another unit needed EVS, Plant Operations, Security, etc.
  • Swiftly and efficiently, called codes over hospitals to provide patients with the best care.
  • Used Excel to track when the radio was used to document, so we could see how long it was between calls to help the hospital move efficiently.
  • Followed strict HIPAA laws in order to keep patients' information confidential.

Sandwich maker

Subway
Canton
05.2021 - 08.2021
  • Followed strict cleaning lists, answered phone calls, worked with the public, handled money, and closed drawers.
  • Prepared fresh sandwiches following customer specifications and company standards.
  • Maintained cleanliness of workstations and adhered to food safety regulations.
  • Assisted customers in selecting ingredients and customizing sandwich orders.
  • Operated kitchen equipment for food preparation and sandwich assembly.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Stocked ingredients and supplies, ensuring freshness and availability for daily operations.
  • Monitored inventory levels and reported shortages to management for restocking needs.
  • Trained new staff on sandwich preparation techniques and store procedures.
  • Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.

Cashier

Casey’s
Lewistown
08.2020 - 05.2021
  • Managed money, counted it, and maintained store organization and cleanliness.
  • Responsible for cleaning the store and bathrooms.
  • Processed customer transactions efficiently and accurately at a busy convenience store.
  • Managed cash register operations and balanced cash drawers daily.
  • Provided excellent customer service by assisting customers with inquiries and product selections.
  • Stocked shelves and organized merchandise to maintain store presentation standards.
  • Assisted in training new cashiers on company policies and procedures.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Enforced safety protocols to create a secure shopping environment for customers.

Teller

Ipava State Bank
Lewistown
08.2019 - 07.2020
  • Learned how to handle taxes, pay bills, move money, handle money, and ensure confidentiality.
  • Balanced drawers and used new software on the computer.
  • Processed customer transactions accurately and efficiently at Ipava State Bank.
  • Assisted customers with account inquiries and provided exceptional service.
  • Managed cash drawer, ensuring proper balances throughout shifts.
  • Maintained compliance with bank policies and procedures consistently.
  • Collaborated with team members to improve branch operations and workflow.
  • Resolved customer issues promptly, fostering positive relationships with clients.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Explained account information to customers in detail as needed.

Crew

McDonald’s
Havana
05.2018 - 07.2020
  • Developed communication skills by talking with customers, as well as taking orders in the front and back cash registers.
  • I trained new people who came in and became a crew trainer.
  • Operated kitchen equipment efficiently to maintain workflow.
  • Prepared food items according to strict quality and safety standards.
  • Assisted customers with orders and provided excellent service.
  • Maintained cleanliness of workstations and dining areas consistently.
  • Managed inventory by restocking supplies as needed throughout shifts.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Handled cash register transactions accurately and efficiently during peak hours.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

Degree in Applied Science - Health Information Management

Spoon River College
Canton
05.2022

General Education -

Lewistown Jr.Sr. Highschool
Lewistown, IL
05.2020

Skills

  • Health information management
  • Medical assistant
  • Medical insurance and billing
  • Medical records
  • Phlebotomy
  • Medical transcription
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Quality control
  • Verbal and written communication
  • Fluent in English
  • Data entry
  • Microsoft Word
  • MS word, excel, and outlook
  • Excel spreadsheet tracking

Languages

Fluent and read in English

Timeline

Barista

Dunkin'
09.2022 - 11.2022

Lab Assistant

Graham Hospital
02.2022 - 08.2022

Switchboard

Graham Hospital
08.2021 - 02.2022

Sandwich maker

Subway
05.2021 - 08.2021

Cashier

Casey’s
08.2020 - 05.2021

Teller

Ipava State Bank
08.2019 - 07.2020

Crew

McDonald’s
05.2018 - 07.2020

Degree in Applied Science - Health Information Management

Spoon River College

General Education -

Lewistown Jr.Sr. Highschool

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Maddison Brown