Madalynn Baxter
Buckner
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
9
9
years of professional experience
4046
4046
years of post-secondary education
Work History
General Shift Leader
Dairy Queen Grill & Chill
Christopher
11.2022 - Current
- Supervised daily operations during peak shifts at a fast-paced food service environment.
- Trained new team members on customer service and food preparation standards.
- Coordinated staff schedules to ensure adequate coverage during busy hours.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed daily workflow and scheduled staff for adequate coverage.
- Ensured compliance with regulatory requirements for money transfer operations.
- Monitored and reported suspicious activities to maintain transaction security standards.
Owner
Babysitting Service
Mount Vernon
07.2019 - Current
- Developed and maintained strong relationships with families to ensure satisfaction.
- Trained and mentored new babysitters on best practices and safety protocols.
- Managed scheduling and coordination of babysitting services for multiple clients.
- Communicated regularly with parents regarding children's needs and daily activities.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Developed policies and procedures for the organization.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Collaborated with other owners on joint ventures and shared resources.
- Executed performance reviews to encourage improved productivity for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Dog Walker
Wag
Christopher
03.2016 - 08.2022
- Ensured pet safety by following established care protocols during walks.
- Communicated regularly with pet owners about their dog's behavior and well-being.
- Provided basic training reinforcement during walks to enhance obedience skills.
- Assisted in developing promotional materials to attract new clients.
- Provided companionship and comfort to animals during walks.
- Cared for pets during owners' absences.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations, and confrontations with other problematic dogs.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Education
Penn Foster Career School
Scranton, PASesser Valier Middle School
Sesser, ILSkills
- Customer service
- Team leadership
- Employee training
- Project management
- Financial management
- Business strategy
- Relationship building
- Cash handling
- Production scheduling
- Resource management
- Goal setting and tracking
- Positive attitude
- Account management
- Sales and upselling
- Flexible schedule
- Drawer assignments
- Strategic thinking
- Employee scheduling
- Role modeling
- Shift scheduling
- Training assistance
- Team motivation
Timeline
General Shift Leader
Dairy Queen Grill & Chill
11.2022 - Current
Owner
Babysitting Service
07.2019 - Current
Dog Walker
Wag
03.2016 - 08.2022
Penn Foster Career School
Sesser Valier Middle School