Summary
Overview
Work History
Education
Skills
Timeline
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Macy Harrison

machesney park

Summary

Dynamic professional with a proven track record at Massive Speed System, adept in customer relations and tech-savvy enhancements. Excelled in organization and time management, significantly enhancing client satisfaction. Skilled in verbal communication and data entry, consistently delivering beyond expectations without compromising service quality.

Overview

11
11
years of professional experience

Work History

Receptionist

Massive Speed System
01.2021 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Car Salesperson

Kunes Country Jeep, Dodge of Woodstock
03.2018 - 10.2021
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.

Server

Tavern On Clark
09.2015 - 02.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Library Student Assistant

Madison Area Technical College, Madison
01.2012 - 06.2013
  • Organized returned books and materials and assisted with shelving.
  • Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
  • Assisted library staff with clerical duties to help lighten workload.
  • Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
  • Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
  • Answered general questions in person, by phone and over email.
  • Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.

Education

Cosmetology

Tricoci University
Rockford, IL
07-2023

Associate of Science - Nursing

Madison Area Technical College
Madison, WI
01-2014

High School Diploma -

Harvard High School
Harvard, IL
05-2012

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Professional demeanor
  • Tech-Savvy

Timeline

Receptionist

Massive Speed System
01.2021 - 03.2023

Car Salesperson

Kunes Country Jeep, Dodge of Woodstock
03.2018 - 10.2021

Server

Tavern On Clark
09.2015 - 02.2017

Library Student Assistant

Madison Area Technical College, Madison
01.2012 - 06.2013

Cosmetology

Tricoci University

Associate of Science - Nursing

Madison Area Technical College

High School Diploma -

Harvard High School

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Macy Harrison