Macy Mershon
Amboy
Summary
Detail-oriented professional with strong skills in inventory management and customer relations. Known for enhancing order processing efficiency and delivering exceptional service. Prepared to contribute to team success and elevate customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parts Professional
Heritage Tractor
Dixon, IL
11.2025 - Current
- Managed inventory levels to ensure availability of parts for customers and technicians.
- Streamlined order processing by implementing efficient tracking systems and procedures.
- Collaborated with suppliers to negotiate pricing and improve delivery timelines for parts procurement.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Conducted thorough research to identify hard-to-find or discontinued items, sourcing alternatives where possible to meet customer needs.
- Provided exceptional customer service, addressing concerns promptly and ensuring complete satisfaction with purchased parts.
- Placed new parts orders for customers and to replenish stock.
Service Technician
Midwest Conditioning LLC
Davis Junction, IL
07.2024 - 11.2025
- Conducted regular preventative maintenance checks on dryer equipment to reduce chances of machine breakdowns disrupting workflow.
- Performed routine cleaning and preventive maintenance on dryer and related machinery.
- Assisted in troubleshooting machinery malfunctions, enabling rapid repairs and minimizing downtime.
- Conducted preseason maintenance on grain dryer.
- Increased production efficiency by optimizing dryer settings and monitoring product quality during drying cycles.
- Improved product consistency with careful adjustment of temperature and humidity controls according to specific material requirements.
Team Leader/Assistant Manager/Stocker
Tractor Supply Company
Dixon, IL
10.2020 - 11.2025
- Led team to ensure efficient store operations and exceptional customer service.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Delivered exceptional customer service, addressing customer concerns promptly and professionally.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Organized stock inventory to optimize product placement and accessibility
- Maintained cleanliness and orderliness in stock areas to facilitate smooth operations
Education
High School Diploma -
Amboy High School
Amboy, IL05-2021
No Degree - CNA
Whiteside Area Career Center
Sterling, IL05-2020
Skills
- Order picking
- Shipping and receiving
- Shelf stocking
- Parts ordering
- Customer relations
- Packaging and labeling
- Merchandise stocking
- Cycle counting
- Returns management
- Parts identification
- Stock control
- Front counter support
- Customer service
- Problem-solving skills
Certification
- Certified Forklift Operator
- Drivers License
Timeline
Parts Professional
Heritage Tractor
11.2025 - Current
Service Technician
Midwest Conditioning LLC
07.2024 - 11.2025
Team Leader/Assistant Manager/Stocker
Tractor Supply Company
10.2020 - 11.2025
High School Diploma -
Amboy High School
No Degree - CNA
Whiteside Area Career Center