Macy Mathisen
Germantown Hills
Summary
Dynamic and empathetic professional with a proven track record in relationship building and schedule management. Excelled in many positions by enhancing customer experiences and streamlining operations. Skilled in critical thinking and customer service, adept at creating positive environments and fostering teamwork. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Private Nanny
Select Families
01.2019 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Barista
MadMacs Coffee
08.2022 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Retail Associate
Indie Gift House
02.2023 - 11.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Radiography
Illinois Central College
East Peoria, IL08-2027
High School Diploma -
Metamora Township High School
Metamora, IL05-2022
Skills
- Relationship building
- Schedule management
- Customer service
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Attention to detail
- Decision-making
- Critical thinking
- Flexibility and adaptability
- Compassion and empathy
- Behavior management techniques
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Retail Associate
Indie Gift House
02.2023 - 11.2023
Barista
MadMacs Coffee
08.2022 - 09.2024
Private Nanny
Select Families
01.2019 - Current
Radiography
Illinois Central College
High School Diploma -
Metamora Township High School
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