Macy Blood
Aurora
Summary
Healthcare Administrative Representative with a commitment to compassionate patient care. Proficient in managing high-volume calls, verifying insurance eligibility, and maintaining electronic medical records. Recognized for reliability, a strong work ethic, and a dedication to enhancing patient access and service delivery.
Overview
4
4
years of professional experience
Work History
Patient Access Representative - Preceptor
Midwest Cardiovascular Institute
Warrenville
10.2025 - Current
- Managed 100-150 incoming calls daily in a fast-paced healthcare environment as the first point of contact for patients and external callers
- Verified insurance eligibility and benefits while following HIPAA regulations and privacy standards
- Scheduled and coordinated appointments for hospital discharges, emergency department follow-ups, referral-based visits, and diagnostic testing to ensure continuity of care
- Accurately entered, updated, and maintained patient information in electronic medical records.
- Routed clinical messages to appropriate departments to ensure timely follow-up and proper handling
- Trained new hires through structured one-on-one instruction, enhancing onboarding experience and ensuring familiarity with processes and resources
- Identified and addressed operational concerns, communicating trends and process improvement suggestions to leadership for enhanced service delivery
- Consistently met performance goals, including 85% of calls answered within 30 seconds and less than 10% call abandonment rate.
Patient Service Representative
Midwest Cardiovascular Institute
Naperville
06.2024 - 10.2025
- Managed incoming phone calls and coordinated appointment scheduling, confirmations, and changes to enhance patient access to care
- Performed patient check-in and check-out while supporting accurate daily scheduling with clinical staff
- Completed full patient registration and ensured demographic and insurance information was accurate and up to date
- Verified insurance eligibility and maintained compliance with HIPAA regulations and privacy standards
- Collected co-pays and outstanding balances at the time of service with accuracy and professionalism
- Coordinated post-discharge, emergency department follow-up, and referral-based appointments to ensure continuity of care
- Conducted follow-up with no-show patients and contacted recall lists to facilitate rescheduling of missed or overdue visits, improving patient engagement
- Collaborated with billing staff to resolve patient account inquiries and streamline processing of insurance claims and payments
- Delivered patient privacy notices according to regulatory guidelines.
Person In Charge (PIC)
Jimmy John's Sandwiches
Naperville
03.2022 - 05.2024
- Coordinated daily shift operations to support management in achieving performance goals.
- Led team leadership efforts, streamlined workflow coordination, and ensured shift coverage to maintain operational efficiency.
- Delivered high-quality customer service in a fast-paced environment while resolving customer concerns.
- Ensured timely and accurate completion of operational checklists and side work.
- Completed weekly administrative tasks, including inventory tracking, scheduling assistance, and documentation.
Education
Medical Assistant Certificate - Some College
College of DuPage
Glen Ellyn, IL04-2027
High School Diploma -
Oswego East High School
Oswego, IL05-2023
Skills
- Patient registration and appointment scheduling
- Insurance verification
- Electronic medical records management
- HIPAA compliance
- Medical terminology expertise
- Customer service and support
- Training and onboarding
- Office administration skills
- Verbal and written communication
- Multitasking and organizational abilities
- Empathy and interpersonal skills
Timeline
Patient Access Representative - Preceptor
Midwest Cardiovascular Institute
10.2025 - Current
Patient Service Representative
Midwest Cardiovascular Institute
06.2024 - 10.2025
Person In Charge (PIC)
Jimmy John's Sandwiches
03.2022 - 05.2024
Medical Assistant Certificate - Some College
College of DuPage
High School Diploma -
Oswego East High School