Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mackenzie Hicks

5250 N Glenwood Avenue APT D3

Summary

Store manager with 8 plus years of experience creating a sales culture and building a team environment. Seeking a new opportunity with a company that exhibits an extraordinary emphasis on individualized customer service and promotes a loyal customer base.

Overview

10
10
years of professional experience

Work History

Client Advisor

Gucci
11.2024 - Current
  • Strengthened client relationships through regular communication and proactive follow-up on new collections and preference in style.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Was extremely successful with generating revenue from unknown/known clients to purchase new items based on "cold calling/outreach."

Center Manager

European Wax Center
12.2023 - 11.2024
  • Onboarded an entire staff for a brand new location entirely from the ground up, and launched the most successful opening of a center ever recorded in the Midwest for the United States!
  • Did my own marketing for the location opening generating over 300 clients from myself alone all recorded through an excel sheet!
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.

Shop Manager

Anne Fontaine
09.2022 - 11.2023
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, created monthly performance feedback meetings to focus on weaknesses and strengths with an action plan for growth, and increased efficiency to maintain productivity targets.
  • Created events with fundraisers and large events like "Wine Women and Shoes" to generate revenue for the business while also contributing to society.

Store Manager

AKIRA
02.2015 - 06.2020
  • Talented Store manager working their way up through several positions with the company. Highly skilled at exceeding monthly sales goals through personal sales and team development. Consistently creating an environment focused on individual and side by side selling to promote repeat business from clients. Entered the Water tower location in April 2019 and surpassed monthly sales goal 12 months in a row while maintaining general operations. Helped grow several employees into new leadership roles through daily feedback and high standards. Contributed to a "Top Clienteling Award" honored in 2017 to the Old Orchard location.

Education

High School Diploma -

Jeffersonville High School
Jeffersonville, IN
5 2014

Skills

  • Coaching and Feedback

  • Exceeding monthly goals

  • Opening and closing procedures

  • Creating monthly events

  • Driving sales

  • Development of team members

  • Scheduling within a labor budget

  • Recruiting new talent

  • Team Leadership

  • Hiring and developing

  • Clienteling and booking appointment

  • Team selling with stylists

  • Markdowns and general merchandising

  • Personal styling

  • Up selling exceeding company standards

  • Inventory management

  • Consultative selling

  • Client retention strategies

  • Cross-selling techniques

  • Relationship management

Accomplishments

Held the most successful launch of a European Wax Center new location opening in the entire Midwest for the United States! Entire team recruited, and marketing done on foot! Resulting in a month with no openings and over 1000 reservations!

Timeline

Client Advisor

Gucci
11.2024 - Current

Center Manager

European Wax Center
12.2023 - 11.2024

Shop Manager

Anne Fontaine
09.2022 - 11.2023

Store Manager

AKIRA
02.2015 - 06.2020

High School Diploma -

Jeffersonville High School

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