Summary
Overview
Work History
Education
Skills
Timeline
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Mac Cook

Normal

Summary

Professional with strong background in social media strategy and content creation. Skilled in leveraging analytics to drive engagement and optimize campaigns. Known for fostering team collaboration and adaptability in fast-paced environments. Expertise includes digital marketing, community management, and brand development. Consistently delivers measurable results and enhances online presence.

Overview

8
8
years of professional experience

Work History

Territory Manager

UniFirst First Aid & Safety
07.2024 - Current
  • Manage a portfolio of clients, ensuring high-quality service and customer satisfaction.
  • Build and maintain strong customer relationships by promoting tailored product solutions.
  • Conduct on-site product demonstrations and training sessions with professionalism.
  • Consistently achieve sales targets by fostering teamwork and motivating peers.
  • Oversee inventory management and ensure timely replenishments.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.

Digital Content Creator & Social Media Manager

The Israel of God
01.2024 - Current
  • Manage and grow the organization's online presence across Instagram, YouTube, TikTok, and Facebook.
  • Create original content using Adobe Photoshop, Illustrator, Premiere Pro, After Effects, and Canva.
  • Edit videos for social media, livestream events, and produce educational/religious media.
  • Coordinate with internal teams to maintain consistency and voice across digital campaigns.
  • Use insights and metrics to guide content strategy and increase engagement.
  • Enhanced brand visibility by creating engaging digital content across various platforms.
  • Produced high-quality video content that effectively communicated brand messaging and increased viewership.
  • Increased website traffic through search engine optimization strategies and targeted keyword usage.

Car Detailer & Operations Coordinator / Social Media Manager

Mac's Auto Detailing
07.2017 - Current
  • Manage client interactions, providing exceptional customer service and quality control.
  • Oversee scheduling and lead day-to-day operations efficiently.
  • Plan and execute social media campaigns to promote services, using tools like Canva and Photoshop.
  • Design and publish branded visual content to engage local customers online.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.

Driver

Connect Transit
06.2020 - 07.2024
  • Delivered exceptional customer service while ensuring passenger safety.
  • Adhered to strict schedules to guarantee on-time performance.
  • Handled customer inquiries and resolved issues effectively.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Medical Waste Handler

Stericycle
07.2021 - 09.2022
  • Ensured compliance with safety and sanitation protocols.
  • Supported warehouse operations, including inventory management and organization.
  • Collaborated with team members to meet productivity goals.
  • Kept abreast of industry trends and regulatory updates by attending conferences, seminars, or webinars related to best practices in medical waste management.
  • Optimized workflow efficiency by developing an effective system for inventory management and supply replenishment within the department.

Building Service Worker

Illinois State University
07.2018 - 06.2020
  • Maintained cleanliness and adhered to safety regulations.
  • Improved workplace efficiency through teamwork and collaboration.
  • Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
  • Replaced bulbs and repaired interior and exterior light fixtures.

Education

High School Diploma -

Normal Community West High School
Normal, IL
01.2017

Skills

  • Creative & Digital Tools:
  • Adobe Photoshop, Illustrator, After Effects, Premiere Pro
  • Canva, CapCut, Meta Business Suite
  • Social Media Content Planning & Strategy
  • Video Editing & Motion Graphics
  • Customer-Facing & Operations:
  • Route Management & Logistics
  • Customer Service & Client Relations
  • Time Management & Task Coordination
  • Inventory Control & Replenishment
  • Safety & Compliance (OSHA standards)
  • Microsoft Office & Data Entry
  • Problem Solving & Conflict Resolution
  • Team collaboration and leadership
  • Customer relationship management
  • Multitasking and organization
  • Goals and performance
  • Business growth

Timeline

Territory Manager

UniFirst First Aid & Safety
07.2024 - Current

Digital Content Creator & Social Media Manager

The Israel of God
01.2024 - Current

Medical Waste Handler

Stericycle
07.2021 - 09.2022

Driver

Connect Transit
06.2020 - 07.2024

Building Service Worker

Illinois State University
07.2018 - 06.2020

Car Detailer & Operations Coordinator / Social Media Manager

Mac's Auto Detailing
07.2017 - Current

High School Diploma -

Normal Community West High School

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Mac Cook