Lyza Falefitu
Bartlett
Summary
Dynamic and dedicated professional with proven customer service skills honed at Hamra Enterprises. Excels in multitasking and teamwork, consistently enhancing customer satisfaction through efficient service. Demonstrated integrity in cash handling and a commitment to maintaining a clean environment, contributing to overall operational success.
Overview
4
4
years of professional experience
Work History
Crew Member
Hamra Enterprises
02.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Cashier
Rocket Fuel
09.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Petro Bear
11.2020 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School -
South Elgin High School
South Elgin, ILSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Problem-solving
- Taking orders
- Cleaning and sanitizing
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Drive-thru operations
- Learning agility
- Crew leadership
- Assertiveness
- Equipment maintenance
- Ordering procedures
- Influencing skills
Timeline
Crew Member
Hamra Enterprises
02.2025 - Current
Cashier
Rocket Fuel
09.2022 - 09.2022
Crew Member
Petro Bear
11.2020 - 01.2021
High School -
South Elgin High School
Similar Profiles
Jason HuggardJason Huggard
Crew Member Cook at Hamra EnterprisesCrew Member Cook at Hamra Enterprises
Miracle TinesMiracle Tines
Cashier/Retail Customer Service Associate at Hamra EnterprisesCashier/Retail Customer Service Associate at Hamra Enterprises
Rachael RegerRachael Reger
Crew Member at Hamra EnterprisesCrew Member at Hamra Enterprises