Lythia figueroa
Chicago
Summary
Dynamic and results-oriented professional with a proven track record at Hyatt Regency O'Hare Chicago, enhancing guest satisfaction and cultivating repeat business through exceptional communication and on-site event management. Skilled in training and mentoring, with a strong focus on achieving sales goals and resolving customer issues efficiently. Demonstrates a strong work ethic and attention to detail, driving significant improvements in customer service and team collaboration.
Professional event specialist with strong background in hospitality and event coordination. Known for delivering exceptional client experiences by meticulously planning and executing events. Valued for collaborative approach and unwavering commitment to achieving results, showcasing skills in time management and adaptability.
Overview
5
5
years of professional experience
Work History
Event Concierge
Hyatt Regency O'Hare Chicago
03.2023 - Current
- Increased overall guest satisfaction through timely communication of updates and changes in event schedules or venues.
- Masterfully managed multiple simultaneous events while maintaining a high level of organization and attention to detail.
- Cultivated positive relationships with clients, resulting in repeat business and increased referrals.
- Served as a key point of contact before, during, and after each event, addressing any concerns quickly and professionally.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Identified potential issues in advance and implemented solutions proactively to avoid disruptions during events.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Guest Service Representative
Hyatt Regency O'Hare Chicago
08.2021 - 03.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Sales Advisor
H&M Hennes & Mauritz
02.2021 - 04.2021
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Assistant Store Manager
Call It Spring
09.2020 - 01.2021
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Advisor
E3 Collection
10.2019 - 09.2020
- Provided training to new team members on sales techniques and customer service best practices.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by establishing rapport with customers and identifying their needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Developed long-lasting client relationships by providing exceptional customer service.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Rauner College Prep
Chicago06-2021
Skills
- Exceptional communication
- Strong organization
- On-site event management
- Strong work ethic
- Customer service
- Time management
- Effective problem solving
- Attention to detail
- Training and mentoring
- Excellent multitasking
- Hospitality
- Team collaboration
Timeline
Event Concierge
Hyatt Regency O'Hare Chicago
03.2023 - Current
Guest Service Representative
Hyatt Regency O'Hare Chicago
08.2021 - 03.2023
Sales Advisor
H&M Hennes & Mauritz
02.2021 - 04.2021
Assistant Store Manager
Call It Spring
09.2020 - 01.2021
Sales Advisor
E3 Collection
10.2019 - 09.2020
High School Diploma -
Rauner College Prep
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