Lynn Kimber
Naperville
Summary
Looking for a Customer Service position with a quality company.
Overview
15
15
years of professional experience
Work History
Child Care Provider
Child Care Provider
Naperville
01.2008 - 09.2015
- Ensure safety and well-being of children
- Provided nutritious meals to promote children's health and well-being
- Facilitated academic growth through personalized tutoring and guidance
- Coordinated transportation for children to ensure participation in various events
- Work with parents to maintain children's schedules
- Led Bible study sessions to teach Christian values
Customer Service Representative
Illinois State Toll Highway Authority-Horizon
Lisle
04.2007 - 01.2008
- Answering Customer Inquiries
- Responded to customer inquiries to provide accurate information and resolve issues
- Clarified violations and adjusted accounts to ensure customer satisfaction
- Taking Payments
- Facilitated payment transactions for customer accounts
- Guided customers through online account setup and navigation
Guest Services Supervisor
Pump It Up Party
Lisle
06.2005 - 02.2007
- Handling Client Complaints and Scheduling Issues.
- Receive Incoming Calls to Book Parties at our 7 Facilities
- Make Outgoing calls to clients for confirmation on Parties
- Coordinated communication between facilities and clients to ensure smooth party planning
- Facilitated secure credit card transactions for bookings
- Managed procurement of party essentials including food and decorations (i.e., Pizza, Balloons, Goodie Bags, special requests, etc.)
- Monitored inventory levels for all facilities to ensure adequate stock (Invites, Directions, Reminders)
- Resolved client complaints and scheduling issues to enhance customer satisfaction
- Conducted hiring and training processes for new employees to ensure service quality
- Developed and issued employee work schedules to ensure coverage
Medical Assistant
Spectrum Healthcare
Chicago
10.2004 - 02.2007
- Provided welcoming reception services to patients and visitors
- Assisted with administrative duties to ensure efficient workflow
- Insurance Verification
- Front Desk Reception
- Clerical Work
Receptionist/Phone Center
Home Depot
Downers Grove
04.2000 - 09.2001
- Incoming calls with customer questions and problems
- Ensured customer inquiries reached correct teams
- Collected and delivered messages to managers promptly and distribute them in a timely manner
- Accept payments over the phone
- Initiated calls to customers regarding outstanding payments
- Resolved disputes with irate customers regarding billing and work issues
- Dealing with Irate customers when billing and/or work is disputed
- Update accounts and file information
- Contacted customers to confirm will call arrangements
- Set up delivery and pickup of merchandise
- Update Managers notes
- Monitored customer service progress across departments to ensure timely resolution
- Conducted post-service surveys to gauge customer satisfaction and feedback
Education
High School -
Proviso East
Maywood, ILMedical Assisting -
Olympia College
Burr Ridge, ILSkills
- Microsoft
- 10 Line Telephone Center
Timeline
Child Care Provider
Child Care Provider
01.2008 - 09.2015
Customer Service Representative
Illinois State Toll Highway Authority-Horizon
04.2007 - 01.2008
Guest Services Supervisor
Pump It Up Party
06.2005 - 02.2007
Medical Assistant
Spectrum Healthcare
10.2004 - 02.2007
Receptionist/Phone Center
Home Depot
04.2000 - 09.2001
High School -
Proviso East
Medical Assisting -
Olympia College