Lynn Connor
Bloomington
Summary
Dedicated underwriting professional known for attention to detail and effective communication. Skilled in risk assessment and customer relationship management, with a strong focus on problem-solving and maintaining high standards of professionalism. Proven ability to streamline processes and ensure timely task completion.
Overview
27
27
years of professional experience
Work History
Auto Underwriter
State Farm Insurance Inc
Bloomington
03.2020 - Current
- Evaluated insurance applications for risk assessment and underwriting decisions.
- Collaborated with agents to clarify information and resolve discrepancies.
- Communicated effectively with clients regarding policy decisions and requirements.
- Ensured timely completion of all assigned tasks within set deadlines.
- Resolved customer inquiries promptly and professionally via phone or email communication channels.
- Maintained accurate records of all transactions related to auto underwriting activities.
Banking Associate
State Farm Insurance Inc
Bloomington
02.2024 - 02.2025
- Managed customer inquiries regarding banking services and insurance products.
- Assisted in resolving account issues and providing account information.
- Coordinated with team members to streamline workflow processes.
- Educated customers on digital banking tools and online services.
- Maintained compliance with industry regulations and company policies.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
Enterprise Technology Analyst
State Farm Insurance Inc
Bloomington
02.2019 - 03.2020
- Analyzed data trends to support business decision-making processes.
- Collaborated with teams to streamline software implementation and integration.
- Developed documentation for system processes and user guides.
- Participated in cross-functional meetings to align technology solutions with business needs.
Department Administrative Assistant
State Farm Insurance Inc
Bloomington
03.2009 - 09.2019
- Coordinated departmental meetings and managed schedules for team members.
- Assisted with onboarding new employees by organizing training sessions.
- Developed and distributed internal communications to keep staff informed.
- Managed office supplies inventory and ordered materials as needed.
- Greeted visitors in a professional manner and provided assistance as needed.
- Processed invoices according to company procedures while ensuring accuracy of information entered into accounting system.
- Maintained confidentiality of sensitive information pertaining to customers' accounts.
- Scheduled meetings, appointments, conferences, and travel arrangements for department staff.
Underwriting Service Assistant
State Farm Insurance Inc
Bloomington
07.1998 - 03.2009
- Assisted underwriters in evaluating insurance applications and assessing risk factors.
- Processed policy documents and maintained accurate records in underwriting systems.
- Coordinated with various departments to streamline underwriting processes and improve efficiency.
- Participated in team meetings to discuss workflow improvements and service enhancements.
- Communicated with clients to gather information and clarify application details.
Education
Bachelor of Science - Human Resources Management
Baker College
Flint, MI12-2012
Skills
- Risk assessment
- Underwriting policy
- Customer relationship management
- Process improvement
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Professionalism
- Customer service
- Agent support
Timeline
Banking Associate
State Farm Insurance Inc
02.2024 - 02.2025
Auto Underwriter
State Farm Insurance Inc
03.2020 - Current
Enterprise Technology Analyst
State Farm Insurance Inc
02.2019 - 03.2020
Department Administrative Assistant
State Farm Insurance Inc
03.2009 - 09.2019
Underwriting Service Assistant
State Farm Insurance Inc
07.1998 - 03.2009
Bachelor of Science - Human Resources Management
Baker College