Lynley Prickett
Rolling Meadows
Summary
Dynamic professional with a proven track record at Ulta Beauty Inc., excelling in customer service and cosmetology. Leveraged excellent communication and multitasking skills to enhance client satisfaction and increase repeat business. Achieved operational efficiency and team productivity through meticulous organization and attention to detail.
Overview
6
6
years of professional experience
Work History
Stylist
Ulta Salon and Cosmetics
McHenry, IL/ Arlington Heights IL
05.2023 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Trimmed, cut, and shape, and color hair based on customer preference.
Merchandise and Services Coordinator
Ulta Beauty Inc.
McHenry, IL
10.2022 - 05.2023
- Managed a team of tasking associates
- Enhanced team productivity with effective resource allocation.
- Developed comprehensive reports, summarizing project progress.
- Worked using Microsoft excel and Microsoft outlook
- office hours to complete store opening and closing paperwork
- Used Kronos for scheduling of team
- Coordinated logistics to ensure timely delivery of materials.
- Streamlined processes for increased operational efficiency.
- Improved project outcomes with meticulous planning and execution.
- Gathered and organized materials to support operations.
Assistant Manager
The Bakester
Arlington Heights, IL
03.2020 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Beauty Advisor
Ulta Beauty Inc.
Schaumburg, IL
02.2022 - 10.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
Server
Reps’ Place
Rolling Meadows, IL
06.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Cosmetology Certification - Cosmetology
Tricoci University of Beauty Culture
Glendale Heights, IL06.2022
Rolling Meadows High School
Rolling Meadows, IL05.2020
Skills
- Customer service
- Multitasking and organization
- Attention to detail
- Excellent communication
- Organization
- Cosmetology
- Flexible schedule
- Client consultation
Timeline
Stylist
Ulta Salon and Cosmetics
05.2023 - Current
Merchandise and Services Coordinator
Ulta Beauty Inc.
10.2022 - 05.2023
Beauty Advisor
Ulta Beauty Inc.
02.2022 - 10.2022
Assistant Manager
The Bakester
03.2020 - 12.2022
Server
Reps’ Place
06.2019 - 05.2021
Cosmetology Certification - Cosmetology
Tricoci University of Beauty Culture
Rolling Meadows High School