Lylah Rendon
Elgin
Summary
Detail-oriented insurance agent specializing in property and auto insurance. Known for effective communication and negotiation skills, successfully educating clients on coverage options and fostering long-term relationships through tailored service and support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent
Farmers Insurance Agency
Elgin
03.2026 - Current
- Developed customized insurance plans addressing specific client needs, enhancing overall client satisfaction.
- Conducted thorough policy reviews ensuring compliance and suitability, fostering trust and ongoing client relationships.
- Educated clients on coverage options and risk management strategies.
- Built strong client relationships through exceptional service and support.
- Maintained accurate records of insurance transactions using software systems.
- Prepared required documents including applications, endorsements, and cancellations.
- Responded to customer inquiries, delivering timely solutions that contributed to high levels of service satisfaction.
Daycare Assistant
Home Daycare
Elgin
05.2025 - Current
- Organized educational and recreational activities to enhance engagement and learning.
- Assisted children with daily routines in a nurturing environment.
- Monitored children's behavior, providing guidance for positive interactions.
- Maintained cleanliness and safety standards throughout daycare facility.
- Communicated effectively with parents about children's progress and daily experiences.
- Collaborated with colleagues to create age-appropriate lesson plans.
- Documented children's milestones and daily activities to track development.
- Prepared meals, snacks, and refreshments according to dietary needs.
Babysitter
Myself
Elgin
05.2020 - Current
- Supervised children during daily activities to promote safety and well-being.
- Communicated regularly with parents about children's progress and daily experiences.
- Prepared nutritious meals tailored to children's preferences and dietary requirements.
- Facilitated conflict resolution among children to foster teamwork and cooperation.
- Supported children during meal preparation and snack serving at designated times.
- Coordinated bedtime and meal routines for children across multiple age groups to maintain consistency.
- Engaged in age-appropriate activities such as reading stories and playing games.
- Built trust through regular communication with parents about children's needs and progress.
Cashier
Menards
Elgin
06.2024 - 06.2025
- Processed customer transactions accurately and efficiently at checkout.
- Processed cash, credit, and gift card payments accurately to ensure smooth transactions.
- Operated cash register to process various payment methods accurately.
- Guided customers in locating products to enhance shopping experience.
- Resolved customer inquiries and issues promptly to maintain high service standards.
- Greeted customers and provided information on products and services.
- Maintained cleanliness and organization of checkout area and store displays.
- Performed additional duties at the direction of management.
Preschool Teacher's Assistant
Stepping Stones Day School
Elgin
01.2025 - 05.2025
- Supported lead teacher in planning and implementing daily lesson activities.
- Monitored student behavior, providing guidance to maintain a positive environment.
- Prepared educational materials and supplies for various classroom activities.
- Encouraged social interactions through group activities and games among children.
- Encouraged social interactions among children through group activities and games.
- Maintained a clean, organized classroom conducive to learning.
- Supported lead teacher with daily classroom activities.
- Collaborated with lead teacher to enhance daily classroom operations.
Concession Stand Worker
Top Flight Volleyball Club
Elgin
10.2021 - 01.2023
- Prepared and served food and beverages promptly, adhering to safety guidelines.
- Operated cash register to process customer transactions efficiently.
- Greeted customers and addressed inquiries to ensure positive experience.
- Maintained cleanliness and organization of concession stand to promote safety and customer satisfaction.
- Collaborated with team members to streamline service during high-demand periods.
- Restocked supplies and equipment, ensuring operational readiness throughout events.
- Assisted in inventory management to ensure stock levels met demand.
- Performed opening and closing duties, including setup, breakdown, and cleaning tasks.
Girl Scout
Girl Scouts of the USA
Elgin
08.2013 - 08.2019
- Resolved customer problems promptly, ensuring high satisfaction through knowledgeable service.
- Assisted customers with inquiries, improving overall satisfaction levels.
- Identified customer needs quickly to enhance service delivery.
- Utilized strong interpersonal skills to effectively engage customers and foster positive relationships.
- Collaborated with diverse coworkers to achieve shared goals and resolve product-related issues.
- Collaborated with cross-functional teams to accomplish organizational objectives.
- Developed innovative solutions that enhanced team performance and achieved key outcomes.
- Executed day-to-day duties with accuracy and efficiency.
Education
High School Diploma -
Burlington Central High School
Burlington, IL05-2025
Skills
- Licensed insurance agent
- Property insurance expertise
- Auto insurance knowledge
- Insurance adjustments
- Customer relationship management
- Sales techniques
- Customer follow-up strategies
- Email marketing
- Marketing strategies
- Cold calling proficiency
- Performance tracking
- Team collaboration
- Effective communication
- Negotiation expertise
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Professionalism and ethics
- Public speaking skills
Certification
- Insurance Property and Casualty License
Timeline
Insurance Agent
Farmers Insurance Agency
03.2026 - Current
Daycare Assistant
Home Daycare
05.2025 - Current
Preschool Teacher's Assistant
Stepping Stones Day School
01.2025 - 05.2025
Cashier
Menards
06.2024 - 06.2025
Concession Stand Worker
Top Flight Volleyball Club
10.2021 - 01.2023
Babysitter
Myself
05.2020 - Current
Girl Scout
Girl Scouts of the USA
08.2013 - 08.2019
High School Diploma -
Burlington Central High School