Lyla Lee
Chicago
Summary
Offering positive attitude and dedication to learning and growing in customer service environment. Brings ability to quickly grasp new concepts and practices, along with foundational skills in communication and teamwork. Ready to use and develop customer service and multitasking abilities in serving role.
Overview
5
5
years of professional experience
Work History
Graduate Student Instructor
University of Illinois, UIC
09.2024 - Current
- Evaluated student assignments, providing constructive feedback to support academic growth.
- Assisted in developing course materials aligned with curriculum objectives.
- Mentored undergraduate students, fostering a collaborative learning environment.
Studio Receptionist/Dance Instructor
The Workroom MN
06.2022 - 07.2024
- Managed front desk operations, ensuring smooth visitor experiences and efficient appointment scheduling.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Assistant Manager of Operations
Asian Media Access
01.2021 - 07.2024
- Coordinated logistics for multiple events, ensuring timely setup and breakdown processes.
- Assisted in creating promotional materials, enhancing event visibility and engagement.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
Studio Manager/Dance Instructor
House Of Dance Twin Cities
01.2021 - 08.2023
- Managed daily operations of dance studio, ensuring smooth functioning and high-quality customer service.
- Oversaw scheduling for classes and events, optimizing resource allocation and maximizing attendance.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
Education
Bachelor of Arts - English Literature
Hamline University
Saint Paul, MN05-2021
Skills
- Teamwork and collaboration
- Administrative support
- Food service
- Hospitality management
- Task delegation
- Customer service
Timeline
Graduate Student Instructor
University of Illinois, UIC
09.2024 - Current
Studio Receptionist/Dance Instructor
The Workroom MN
06.2022 - 07.2024
Assistant Manager of Operations
Asian Media Access
01.2021 - 07.2024
Studio Manager/Dance Instructor
House Of Dance Twin Cities
01.2021 - 08.2023
Bachelor of Arts - English Literature
Hamline University
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