Lydia Montes De Oca
Chicago
Summary
Highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficient to meet company needs to and increase service value.
Overview
5
5
years of professional experience
Work History
Lead Agent Operations Planning
Envoy Airlines
Chicago, IL
06.2025 - Current
- Oversaw daily operations within the team, ensuring smooth workflows and efficient task completion.
- Coordinated daily flight operations to ensure timely departures and arrivals.
- Making calculations based on aircraft load of passengers,baggage and fuel.
- Providing updated corrections to scheduled departure flights.
Airport Customer Service Agent
Envoy Airlines
Chicago, IL
07.2022 - 05.2025
- Assisted passengers with check-in procedures, ensuring compliance with airline policies and regulations.
- Coordinated baggage handling and tracking to minimize delays and enhance customer satisfaction.
- Resolved passenger inquiries and complaints efficiently, improving overall customer experience ratings.
- Conducted safety briefings for passengers, reinforcing adherence to security protocols and procedures.
Clinic Coordinator
Rush University Medical Center, RUMC
Chicago, IL
01.2021 - 06.2022
- Coordinated daily clinic operations to enhance patient flow and service delivery.
- Managed scheduling for providers, optimizing appointment availability and reducing wait times.
- Implemented electronic health record systems, improving data accuracy and accessibility.
- Trained and mentored junior staff on clinic protocols and patient interaction standards.
Education
Associate of Science - Marketing
Rasmussen University
Romeoville, IL12-2023
Skills
- Problem-solving
- Positive attitude
- Airline Industry Understanding
- Teamwork and collaboration
- Excellent communication
Timeline
Lead Agent Operations Planning
Envoy Airlines
06.2025 - Current
Airport Customer Service Agent
Envoy Airlines
07.2022 - 05.2025
Clinic Coordinator
Rush University Medical Center, RUMC
01.2021 - 06.2022
Associate of Science - Marketing
Rasmussen University