Luz Ramos
Evergreen Park
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Patient Service Representative/Orthodontic Treatment Coordinator
Orthodontic Experts
Chicago
01.2022 - 11.2024
- Reviewed patient accounts for accuracy on a regular basis.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Sorted and distributed incoming mail daily.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
- Utilized technology and specialized software to maximize productivity.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
Stocker/Cashier
Walmart
Chicago
07.2021 - 12.2022
- Maintained accurate inventory levels through regular stock checks.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Provided customer service by answering questions about product location, price and availability.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Resolved customer complaints in a professional manner.
Return Specialist
Weather Tech
Chicago
02.2021 - 06.2021
- Reviewed vendor invoices associated with customer returns for accuracy and completeness.
- Processed refunds in accordance with company policies and procedures.
- Provided customers with instructions on how to properly package their returns for shipment back to the company.
- Inspected products upon receipt for damage or defects prior to restocking shelves.
- Maintained accurate records of all returned items in database systems.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Attached identifying tags to track returned items and put back into re-saleable stock.
Stocker/Cashier
Walmart
Chicago
01.2020 - 06.2020
- Maintained accurate inventory levels through regular stock checks.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Provided customer service by answering questions about product location, price and availability.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Stocked shelves with newly arrived products.
Education
High School Diploma -
Simpson Academy For Young Women
Chicago, IL06-2017
Skills
- Customer service
- Conflict resolution
- Attention to detail
- Active listening
- Time management
- Communication skills
- Team collaboration
- Technology utilization
Languages
Spanish
Professional
Timeline
Patient Service Representative/Orthodontic Treatment Coordinator
Orthodontic Experts
01.2022 - 11.2024
Stocker/Cashier
Walmart
07.2021 - 12.2022
Return Specialist
Weather Tech
02.2021 - 06.2021
Stocker/Cashier
Walmart
01.2020 - 06.2020
High School Diploma -
Simpson Academy For Young Women