Luz M Lundez

• The Clinical Support Coordinator is responsible for supporting both onsite and remote providers, assisting with clinical tasks including but not limited to lab, referrals, Medicaid expansion and chart scrubbing and supporting the team with administrative needs.
• Coordinates all aspects of designated clinics, including, but not limited to, leading and facilitating huddles, being a resource for providers and clinic volunteers, overseeing the organization of clinic flow and future workflows, providing timely follow-up on patient needs/concerns
• Restocked supplies and equipment weekly to ensure readiness for clinic operations.
• Cleaned and maintained equipment and supplies utilized during onsite procedures to ensure hygiene and functionality.
• Oversaw telehealth appointments during designated sessions.
• Oversaw lab functions such as specimen collection and vaccine administration during shifts, coordinating with the volunteer department for training and coverage.
• Collaborate with medical home team members to coordinate patient care across multiple settings including working closely with other departments as future workflows are implemented
• Support CommunityHealth as it serves as an NCQA Patient Centered Medical home, including participation in trainings and continuing education as appropriate
• Served as electronic medical record (EMR) superuser to assist staff with system navigation and troubleshooting.
• Works closely with Clinic Manager to ensure supplies are in stock and available for clinic and lab
• Provided back-up support in the clinic, including interpretation and other areas as requested.
• Assisted the CSC team by traveling to microsites and transporting medications from the main location.
• Managed volunteer oversight and training programs during clinic sessions and in lab, ensuring adherence to clinic and lab policies with follow-ups to Manager of Volunteer Services

• Guided patients through healthcare processes for visits, including follow-ups and lab or nurse appointments.
• Facilitated patient check-ins and scheduling to enhance clinic workflow.
• Coordinate scheduling appointments for patients. Navigate athena to schedule appointments, register and answer questions.
• Interacted with providers and clinic staff to resolve patient issues effectively.
• Scheduling specialties and monitoring any cancellations upon specialty date.
• Interact with providers and clinic staff to solve issues.
• Assisted patients in navigating healthcare options and resources. or non-patients to the best of my ability or direct them to any other care if possible. Ex: urgent care, or low-cost dental clinics.
• Work with my team, making sure voicemails are heard and phone calls are being made back.

• Resolved customer issues promptly to maintain high satisfaction levels and enhance dining experiences.
• Implemented inventory control measures to minimize waste and optimize resource allocation.
• Cultivated lasting relationships with customers to promote loyalty and repeat business.
• Submitted performance evaluations for crew members.
• Scheduled and facilitated candidate interviews for recruitment
• Troubleshot technical issues with back-of-house computer and POS systems
• Managed crew breaks and organized shift meetings for smooth operations
• Addressed and corrected food quality concerns to meet standards
• Ensured customer satisfaction by addressing concerns promptly.
• Developed rapport with customers to enhance loyalty

• In member services, my duties would be to greet members and guests. Provide exceptional customer service, handle all front desk related activities such as: answering phones, assisting callers with a variety of questions, checking members into the system, selling services and new membership. This position was an overnight, third shift.
• Maintained cleanliness of facilities to ensure readiness for member use.
• Update members' contact or billing info.
• Update members'' contact or billing info.
• Demonstrated active listening skills to understand member concerns.
• Acquired comprehensive understanding of membership pricing structures.

Communications.