Luz Gonzalez
Aurora
Summary
Dynamic online interpreter known for excellent teamwork and strong client support. Facilitated effective communication between clients and service providers, leveraging bilingualism to enhance service delivery and ensure compliance with confidentiality standards.
Experienced with property sales and client relationship management, ensuring smooth transactions from start to finish. Utilizes market analysis and strategic negotiation to meet client goals. Track record of achieving high client satisfaction through clear communication and personalized service.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
6
6
years of professional experience
Work History
Online Interpreter
Language Line Solutions
Aurora, IL
08.2022 - 01.2024
- Facilitated clear communication between clients and service providers in diverse settings.
- Interpreted spoken language accurately during high-stakes phone calls.
- Utilized industry-standard interpretation tools to enhance delivery of services.
- Adapted quickly to varying linguistic contexts while maintaining message integrity.
- Ensured compliance with confidentiality standards during client interactions.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Real Estate Assistant
Reach Your Dream Real Estate Inc.
Naperville, IL
10.2021 - 01.2022
- Assisted agents in preparing property listings and marketing materials.
- Coordinated property showings and managed client communications effectively.
- Maintained accurate records of transactions and client interactions in CRM systems.
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Enhanced client satisfaction by providing comprehensive support during viewings and open houses.
Store Manager
Amigos Market Inc.
Aurora, IL
01.2018 - 10.2021
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Developed and implemented staff training programs to enhance product knowledge and customer service skills.
- Streamlined store operations by optimizing supply chain processes, reducing stock discrepancies.
- Analyzed sales data to identify trends, informing merchandising decisions and promotional strategies.
- Fostered a positive work environment by mentoring team members and encouraging professional growth opportunities.
- Oversaw daily store operations, ensuring compliance with company policies and safety regulations.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate of Applied Science - Business Administration
Lewis University
Romeoville, IL10.2026
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Note-taking techniques
- English/ Spanish fluency
- Strong organizational skills
- Excellent teamwork
- Works well independently
- Lead follow up
- Administrative support
- Contract preparation
- MLS expert
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Online Interpreter
Language Line Solutions
08.2022 - 01.2024
Real Estate Assistant
Reach Your Dream Real Estate Inc.
10.2021 - 01.2022
Store Manager
Amigos Market Inc.
01.2018 - 10.2021
Associate of Applied Science - Business Administration
Lewis University