Luretha Lloyd
Chicago
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Sales Associate
Midway Airport Concessionaires
Chicago
07.2024 - Current
- Placed special orders or called other stores to find desired items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Bagged or packaged purchases and wrapped gifts.
Order Picker Operator
Amazon fulfillment center
Romeoville
08.2021 - 11.2023
- Monitored inventory levels within assigned area of responsibility ensuring adequate supply of product was available for orders.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Assisted with unloading incoming shipments when necessary.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Participated in team meetings to discuss new procedures or processes related to order picking operations.
- Followed safety rules and regulations at all times while operating machinery in the warehouse environment.
- Read orders to verify attributes and quantities of merchandise.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Maintained cleanliness of warehouse aisles and storage areas.
- Used handheld scanners to key in data for packages.
- Utilized RF scanner to locate and select items from inventory for customer orders.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Desk Clerk
Chatteline apartments
Chicago
04.2016 - 06.2020
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Resolved billing discrepancies in an efficient manner.
- Ensured that all safety protocols were followed at the front desk area.
- Verified identity of guests prior to issuing keys or access cards.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Updated guest profiles with contact information and preferences.
- Maintained cleanliness of lobby area ensuring it was free from clutter.
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored security cameras to identify suspicious activity near the premises.
Education
Some College (No Degree) - Law
Northwestern College
Bridgeview, ILSkills
- Customer service
- Point of sale operation
- Inventory management
- Product restocking
- Cash handling
- Sales reporting
- Effective communication
- Order fulfillment
- Safety compliance
- Data entry
- Listening skills
- Goal oriented
- Verbal/written communication
- Client service
- Teamwork and collaboration
- Product sales
- Sales strategies
- Problem-solving skills
- Exceptional customer service
- Customer engagement
- Written and oral communication skills
- Business development
- Multi-tasking strength
- Stocking and receiving
- Policy and procedure adherence
- Friendly and outgoing
- Self-checkout assistance
Timeline
Sales Associate
Midway Airport Concessionaires
07.2024 - Current
Order Picker Operator
Amazon fulfillment center
08.2021 - 11.2023
Desk Clerk
Chatteline apartments
04.2016 - 06.2020
Some College (No Degree) - Law
Northwestern College