Luke Malak

DECK SUPERVISOR

• Supervise and manage employees on shift
• Oversee safety protocols and employee well-being
• Monitor and maintain pool chemical balance
• Track and ensure progress in swim lessons

FRONT DESK

• Handle customer concerns and provide solutions
• Manage lesson scheduling, billing, and database entry for customer records
• Assist with the onboarding of new students and families

• Set up and broke down meeting rooms for events.
• Restocked common areas to maintain adequate supplies.
• Handled customer relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.