Luke Jones
Granite City
Summary
Dedicated customer service professional skilled in complaint resolution and relationship management. Proven track record of enhancing customer satisfaction through effective communication and process improvement.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
XPO
St Louis
01.2021 - Current
- Deliver world-class service to customers by cultivating relationships and ensuring excellent communication via phone and email.
- Assisted in addressing inquiries with clear, concise answers to enhance team efficiency.
- Supported leadership team by providing timely follow-up and detailed explanations.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted in appointments, inbound support, exact check-in, accounts payable and imaging.
- Monitored service quality to ensure adherence to company standards.
Store Manager
Verizon
Chesterfield
05.2018 - 12.2020
- Managed daily store operations and ensured staff adherence to company policies.
- Trained team members on product knowledge and customer service skills to enhance customer experience.
- Oversaw inventory management, including stock levels and product displays.
- Analyzed sales data to identify trends and optimize inventory management.
- Resolved customer inquiries and complaints promptly and professionally.
- Evaluated store performance and implemented improvement plans based on feedback.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Sprint
St Louis
03.2015 - 05.2018
- Oversaw inventory management and maintained accurate stock levels.
- Implemented systems for tracking stock movement, ensuring accurate inventory management.
- Trained and mentored staff, improving customer service skills and team performance.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Delegated tasks to staff, establishing clear priorities and measurable goals.
Education
High School Diploma -
Granite City High School
Granite City12-2012
Skills
- Customer relationship management
- Retail customer service
- Complaint resolution
- Order processing
- Data entry accuracy
- Building rapport
- Time management
- Prioritization
- Problem solving
- Negotiation strategies
- Team leadership
- Hospitality and accommodation
- Document control
Timeline
Customer Service Representative
XPO
01.2021 - Current
Store Manager
Verizon
05.2018 - 12.2020
Store Manager
Sprint
03.2015 - 05.2018
High School Diploma -
Granite City High School