Luke Her
North Aurora
Summary
Applied extensive experience in automotive and distribution environments to foster customer satisfaction by implementing effective communication strategies and resolving issues promptly.
Overview
9
9
years of professional experience
Work History
Mirror Builder
Boost Auto Parts
West Chicago, IL
10.2025 - Current
- Streamlined production workflows, enhancing efficiency and reducing downtime.
- Implemented quality control measures to ensure product reliability and customer satisfaction.
- Coordinated inventory management processes, optimizing stock levels and minimizing waste.
- Received and processed orders for daily Type production.
- Handled production picking, packing and shipping orders.
- Executed setup of side steps and programmed lighting functions to enhance operational efficiency.
- Assisted in disassembling unpainted door handles and preparing painted door handles for assembly. Cleaned components to ensure optimal functionality. Supported team efforts in maintaining quality standards throughout the process.
- Executed efficient order management processes to reach a milestone of 40 Luma Steps orders within one day.
Ocom Material Handler
O'reilly Auto Parts Distribution Center
Naperville
08.2017 - 09.2025
- Verified and inspected incoming parts to uphold quality standards.
- Packaged parts and orchestrated shipments via UPS and FedEx.
- Collaborated with multiple distribution centers in Akron, OH; Greensboro, NC; Memphis, TN; and Indianapolis, IN, delivering training and resolving shipping issues for personnel.
- Oversaw quality assurance responsibilities as a Cycle Counter for six months on the second shift before transitioning to first shift as Ocom Material Handler.
- Executed comprehensive inventory counts three times annually for the entire warehouse.
- Streamlined the organization of parts on shelves to facilitate easier access for pickers.
- Maintained a clean and safe operational environment.
Education
Diploma - Automotive, Automotive
Lincoln Technical Institute
Melrose Park, IL05.2007
High School - General, General
West Aurora High School
Aurora01.2005
Skills
- Demonstrated proficiency in various computer applications and software tools
- Demonstrated expertise in automotive diagnostics and repair techniques
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated effective communication strategies to enhance team collaboration
- Supported quality assurance processes to enhance product reliability and performance Collaborated with teams to identify and resolve defects efficiently Assisted in maintaining documentation for quality standards and procedures
- Executed problem-solving strategies to identify and resolve operational challenges
- Applied analytical skills to evaluate complex problems and develop effective solutions
Timeline
Mirror Builder
Boost Auto Parts
10.2025 - Current
Ocom Material Handler
O'reilly Auto Parts Distribution Center
08.2017 - 09.2025
High School - General, General
West Aurora High School
Diploma - Automotive, Automotive
Lincoln Technical Institute