Luka Krueger
Cary
Summary
Assistant Manager at Goldfish Swim School with expertise in customer service and team leadership. Enhanced customer satisfaction through strategic operations management and effective problem-solving. Mentored staff to improve service quality and ensure accurate cash handling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Goldfish Swim School & Goldfish Swim School Franchising
07.2024 - 05.2025
- Supervised operations to meet performance and service goals.
- Maintained safe, clean, organized store for enhanced customer experience.
- Fostered strong relationships with staff for a positive work environment.
- Monitored cash intake and deposits, increasing accuracy and reducing discrepancies.
- Resolved customer complaints promptly to improve satisfaction.
- Provided hands-on assistance to assess needs and stay updated on preferences.
- Mentored junior staff to support professional development in roles.
- Assisted with recruiting, interviewing, and onboarding new employees.
Swim Instructor/Deck Supervisor/Front Desk
Dolphin Swim Club
03.2022 - 07.2024
- Taught swim lessons to all ages, adapting instruction for individual needs.
- Maintained active CPR, First Aid, and Lifeguard certifications for safety.
- Fostered engaging atmosphere with skill-based games to support learning.
- Enhanced swimmer confidence and technique through feedback and reinforcement.
- Managed staff, improved team communication, and resolved parent complaints professionally.
- Increased student performance with positive motivation and reinforcement.
- Enforced pool rules to boost safety during lessons.
Education
Radiologic Technologist
American School
Lansing, IL06-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Task delegation
- Staff management
- Workload management
- Operations management
- Customer rapport
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved Communication which led to staff productivity.
Certification
- First Aid/CPR Certified
- Lifeguard Certified- RedCross
Timeline
Assistant Manager
Goldfish Swim School & Goldfish Swim School Franchising
07.2024 - 05.2025
Swim Instructor/Deck Supervisor/Front Desk
Dolphin Swim Club
03.2022 - 07.2024
Radiologic Technologist
American School
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