Luis Angel Ochoa
Aurora
Summary
Highly enthusiastic team leader with over 6 years of experience working in warehouse environment. Experience in employee management, team building and labor budgeting. Surpassing in motivation, time management and department communication.
Overview
4
4
years of professional experience
Work History
Operations Lead
Ryder
03.2021 - 02.2023
- Work closely with Upper Management to ensure work load is being distributed properly by managing WMS/SAP down to the floor.
- Communicate with carriers/clients regarding setting appointments and updating load status.
- Manage Auditing/Quality team to ensure customer satisfaction by meeting customer requirements.
- Work closely with our inventory department and on-site personnel to resolve and problems to prevent delays.
- Managed and allocated staff and material resources to meet production goals.
- Interact with customers to communicate order changes and updates.
- Motivated and trained employees to maximize team productivity.
Process Assistant
Amazon
06.2019 - 03.2021
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Fully understanding workflow and daily production goals and overseeing the workflow for 40+ associates over a 10 hour shift
- Ensuring successful area performance, through tracking, reporting and feedback/coaching of associate performance
- Identifying and addressing safety hazards within our work area and coaching associates to work safely at all times
- Develop and refine processes to improve task efficiency and effectiveness
- Becoming a subject matter expert on larger FC processes and activities
- Assess development/training needs for individuals and groups
- Lead Auditing team and ensure product count and quality is correct.
Education
General Educational Development Diploma -
Skills
- Department Oversight
- Problem Anticipation and Resolution
- Inventory Management
- Client Relations
- Time and Wage Tracking
- Performance Assessment
Timeline
Operations Lead
Ryder
03.2021 - 02.2023
Process Assistant
Amazon
06.2019 - 03.2021
General Educational Development Diploma -
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