LUIS ALIRIO HERNANDEZ MEDINA
Chicago
Summary
Dedicated professional with extensive experience at Fairfield Inn and Suites Marriott, excelling in workplace cleanliness and guest relations. Proven ability to enhance operational efficiency through effective teamwork and attention to detail. Skilled in laundry room operations and committed to delivering exceptional customer service, ensuring a positive experience for all guests.
Overview
6
6
years of professional experience
Work History
Laundry Attendant
Fairfield Inn And Suites Marriott
08.2023 - 05.2025
- Maintained cleanliness and organization of guest areas to enhance overall guest satisfaction.
- Assisted with laundry operations, ensuring timely availability of fresh linens for guest rooms.
- Collaborated with housekeeping team to prepare rooms for guests, adhering to quality standards.
- Monitored inventory levels of cleaning supplies, facilitating efficient restocking processes.
- Responded promptly to guest requests, providing assistance and support as needed.
- Conducted regular inspections of public areas, identifying maintenance needs and reporting issues promptly.
- Supported event setups by arranging furniture and ensuring cleanliness in meeting spaces.
- Implemented efficient workflow practices, contributing to improved operational efficiency within the housekeeping department.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
Mantenimiento
Fairfield Inn & Suites by Marriot
08.2023 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Housekeeper
Fairfield Inn And Suites Marriott
08.2023 - 05.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
HOUSEMAN
Fairfield Inn And Suites Marriott
08.2023 - 05.2025
- Maintained cleanliness and organization of guest areas to enhance overall guest satisfaction.
- Assisted with laundry operations, ensuring timely availability of fresh linens for guest rooms.
- Collaborated with housekeeping team to prepare rooms for guests, adhering to quality standards.
- Monitored inventory levels of cleaning supplies, facilitating efficient restocking processes.
- Responded promptly to guest requests, providing assistance and support as needed.
- Conducted regular inspections of public areas, identifying maintenance needs and reporting issues promptly.
- Supported event setups by arranging furniture and ensuring cleanliness in meeting spaces.
- Implemented efficient workflow practices, contributing to improved operational efficiency within the housekeeping department.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
SUPERVISOR DE TIENDA
D1 S.A.S
09.2019 - 01.2023
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Managed inventory levels, conducting regular stock audits to maintain product availability.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Coordinated team schedules, optimizing labor resources for peak business hours.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Collaborated with management on promotional campaigns, increasing customer engagement and store traffic.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Education
Tecnico - Ventas En Productos Y Sevicios
Francisco De Paula Santander
Colombia12.2013
Skills
- Workplace cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Linens management
- Guest relations
- Steam cleaning
- Chemical handling
- Machinery operation
- Linen folding
- Employee equipment training
- Sanitization techniques
- Housekeeping support
- Customer service
- Problem-solving
- Excellent communication
- Teamwork and collaboration
- Folding laundry
- Attention to detail
- Flexible schedule
Timeline
Laundry Attendant
Fairfield Inn And Suites Marriott
08.2023 - 05.2025
Mantenimiento
Fairfield Inn & Suites by Marriot
08.2023 - 05.2025
Housekeeper
Fairfield Inn And Suites Marriott
08.2023 - 05.2025
HOUSEMAN
Fairfield Inn And Suites Marriott
08.2023 - 05.2025
SUPERVISOR DE TIENDA
D1 S.A.S
09.2019 - 01.2023
Tecnico - Ventas En Productos Y Sevicios
Francisco De Paula Santander
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