Summary
Overview
Work History
Education
Skills

Luisa Velez

Chicago

Summary

Personable and motivated individual committed to delivering excellence in all facets of customer service and administrative support. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new challenges and environments. Eager to contribute to team success and further develop professional skills. Pursuing an opportunity where I can leverage my drive and dedication to make a positive impact.


Overview

15
15
years of professional experience

Work History

Custodian

GDI Integrated Facility
12.2024 - 07.2025
  • Sweep, mop, and vacuum floors in hallways, offices, restrooms, and other common areas along with trash disposal.
  • Clean and sanitize restrooms, replenishing supplies (soap, paper towels, toilet paper) as needed.
  • Maintain an inventory of cleaning supplies and equipment, notifying management when stock is low.
  • Moved furniture for cleaning and set up for special events.
  • Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.

Floating Custodian

ABM Industries
04.2022 - 12.2024
  • Provide cleaning and maintenance support for multiple commercial downtown locations.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Often covered shifts, helping with high-traffic times, or filling in for other custodians.
  • Flexible and adaptive to various job requirements depending on the facility's needs.
  • Perform inspections to identify areas that need attention.

Assistant Property Manager

Mer-Car Corporation
11.2021 - 04.2022
  • Assisted in overseeing the operation, maintenance, and administration of more than 100 real estate properties in various states.
  • Responsible for ensuring that properties are well-maintained, tenants are satisfied, and operational tasks are carried out efficiently.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Tracked income and expenses, paid bills & collected rental payments.
  • Data entry & bookkeeping to ensure everything is up to date.

Receptionist / Guest Experience Expert

Windy City Massage
06.2020 - 10.2021
  • Booked massages & facials using a multi-phone line system, in-person, and online.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Responded to any inquiries via email & voicemail.
  • Micro managed multiple major downtown hotel spa locations when needed.
  • Resolved client concerns with empathy and professionalism, maintaining positive reputation.
  • Ensured proper flow of daily appointments & resolving any over bookings or issues.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

High School Diploma -

National Latino Educational Institute, Chicago, Il

Skills

  • Strong communication skills in both verbal and written forms
  • Collaborative team player that takes initiative
  • Adaptable learner with the eagerness to learn new things
  • Conflict resolution skills
  • Prioritize tasks, manage multiple responsibilities, and meet deadlines
  • Bilingual/Spanish
  • Data entry
  • Microsoft Word, Excel
  • 15 years of customer service / hospitality experience

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Luisa Velez