Luis Zepeda
Aurora,IL
Summary
Operations Supervisor with a track record of enhancing operational efficiency and team productivity at Pitney Bowes, Inc. Expert in Operations Management and Staff Supervision, I've streamlined processes, significantly improved safety standards, and fostered a culture of continuous improvement. My leadership has directly contributed to achieving and surpassing company goals through strategic decision-making and effective team coaching.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
Pitney Bowes, Inc
07.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
Operations Specialist
Gexpro Services
10.2002 - 07.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Evaluated staff performance and provided coaching to address inefficiencies.
Skills
- Operations Management
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Inventory Coordination
- Quality Assurance
- Cycle counting
- Logistics Coordination
- Team Leadership
- Employee Supervision
- Decision-Making
- Coaching and Mentoring
- Inventory Management
- Staff Development and Training
- Scheduling
- Documentation and control
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Pitney Bowes, Inc
07.2021 - Current
Operations Specialist
Gexpro Services
10.2002 - 07.2021
Similar Profiles
MICHAEL GLENNMICHAEL GLENN
Field Service Technician at Pitney BowesField Service Technician at Pitney Bowes
John SchuettJohn Schuett
Presort Mail Associate at Pitney BowesPresort Mail Associate at Pitney Bowes
Vishal Bhagawan DhakneVishal Bhagawan Dhakne
EOC Site Reliability Engineer at Pitney Bowes Pvt Ltd, PuneEOC Site Reliability Engineer at Pitney Bowes Pvt Ltd, Pune
Joel MastrianJoel Mastrian
Major Account Manager at Pitney BowesMajor Account Manager at Pitney Bowes
Silvia HernandezSilvia Hernandez
Office Administrative Assistant at Global Exterior ExpertsOffice Administrative Assistant at Global Exterior Experts