Luis Velasco
Chicago
Summary
Proven Customer Service Specialist, adept in critical thinking and Microsoft Excel, excelled at Levy Restaurants by enhancing customer loyalty through empathetic dispute resolution and efficient problem-solving. Achieved commendable feedback by mastering product knowledge and active listening, significantly improving customer satisfaction and repeat business.
Positive and detail-focused, excelling in analytical thinking and problem-solving. Possess foundational knowledge in financial principles and proficient in data analysis and Excel. Capable of driving meaningful insights and contributing to financial decision-making processes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Levy Restaurants
09.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Walgreens
01.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BBA - Finance
DePaul University
Chicago, IL06-2026
High School Diploma -
Lane Technical High School
Chicago, IL06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Levy Restaurants
09.2023 - 09.2024
Customer Service Associate
Walgreens
01.2022 - 06.2023
BBA - Finance
DePaul University
High School Diploma -
Lane Technical High School
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