Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Silva

Chicago

Summary

Dynamic customer advocate with a proven track record at ImageFIRST, excelling in conflict resolution and upselling strategies. Skilled in educating customers and enhancing satisfaction through effective communication. Recognized for developing strong client relationships and implementing solutions that improved service delivery, fostering loyalty and trust.

Overview

11
11
years of professional experience

Work History

Customer Advocate

ImageFIRST
08.2019 - Current
  • Assisted customers in resolving inquiries and issues to enhance satisfaction.
  • Learned company products and services to provide accurate information to clients.
  • Collaborated with team members to develop effective solutions for customer challenges.
  • Documented customer interactions in CRM system to ensure thorough follow-up.
  • Engaged with customers via multiple channels, ensuring consistent communication experiences.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.

Uber Driver

Uber
01.2019 - Current
  • Delivered exceptional customer service while ensuring passenger safety and comfort during rides.
  • Managed navigation using GPS systems to optimize routes and reduce travel time.
  • Maintained vehicle cleanliness and functionality, conducting regular inspections for safety compliance.

Dock Worker

Fed Ex Freight
07.2018 - 01.2019
  • Assisted in training new dock workers on equipment operation and safety procedures.
  • Monitored loading processes to ensure adherence to quality standards and specifications.
  • Implemented process improvements that enhanced productivity and efficiency in dock operations.
  • Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

Dock Worker

Dayton Freight Lines
11.2016 - 08.2018
  • Operated forklifts and pallet jacks for efficient loading and unloading of cargo.
  • Ensured compliance with safety protocols to maintain a secure work environment.
  • Coordinated shipment schedules to optimize workflow and reduce delays.
  • Conducted inventory checks to verify stock levels and minimize discrepancies.

Parts Sales Manager

AutoZone
02.2014 - 11.2016
  • Led parts sales team to exceed monthly revenue targets through strategic planning and execution.
  • Developed and implemented training programs to enhance product knowledge among sales staff.
  • Analyzed market trends to optimize inventory levels and improve product offerings.
  • Established strong relationships with key suppliers to negotiate favorable terms and pricing.
  • Mentored junior sales representatives, fostering a culture of continuous improvement and development.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

No Degree -

Wilbur Wright College
Chicago, IL

High School Diploma -

Steinmetz Academic Centre
Chicago, IL
06-2012

Skills

  • Upselling strategies
  • Customer services
  • Data entry
  • Educating customers

Languages

Spanish
Full Professional

Timeline

Customer Advocate

ImageFIRST
08.2019 - Current

Uber Driver

Uber
01.2019 - Current

Dock Worker

Fed Ex Freight
07.2018 - 01.2019

Dock Worker

Dayton Freight Lines
11.2016 - 08.2018

Parts Sales Manager

AutoZone
02.2014 - 11.2016

No Degree -

Wilbur Wright College

High School Diploma -

Steinmetz Academic Centre

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Luis Silva