LUIS SAENZ
Berwyn
Summary
Dynamic sales professional with a proven track record at Stericycle, adept in relationship-building and B2B sales. Excelled in customer retention, leveraging bilingual capabilities to expand market reach. Expertise in Microsoft Excel to analyze trends and drive revenue growth. Experienced in developing sales strategies and achieving revenue goals. Possesses the ability to build customer relationships, identify customer needs, and deliver solutions. Exceptional communication, organizational, and problem-solving skills.
Professional with comprehensive experience in law enforcement, ready to excel in this role. Skilled in public safety, conflict resolution, and criminal investigations, consistently achieving results through effective teamwork and adaptability. Strong communicator and problem solver with focus on maintaining community trust and ensuring justice. Recognized for reliability and flexibility in meeting ever-changing demands.
Overview
9
9
years of professional experience
Work History
Deputy Sheriff
Cook County Sheriff's Department
Chicago, IL
11.2025 - Current
- Enforced laws and regulations to maintain public safety and order.
- Prepared detailed reports on incidents, arrests, and investigations for legal proceedings.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Conducted regular inspections of inmate housing units to identify safety hazards and compliance issues.
- Monitored inmate behavior, documenting incidents and escalating concerns as necessary for resolution.
- Implemented improved reporting processes for tracking inmate activities and disciplinary actions.
Sales Associate
T-Mobile
Chicago, IL
05.2025 - 11.2025
- Delivered exceptional customer service, enhancing customer satisfaction and retention rates.
- Assisted customers in selecting products that meet their communication needs and preferences.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Managed inventory levels, ensuring timely restocking of merchandise to optimize sales opportunities.
Site Developer
Quill Inc
Lincolnshire, IL
11.2024 - 05.2025
- Designed customized solutions for proposals to potential customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Translated customer requirements into written use cases.
Sales Representative
Stericycle
Chicago, IL
05.2023 - 06.2024
- Generated new sales leads through cold calling and networking activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Leveraged CRM and KPI system to manage sales activities and track sales performance.
- Fostered relationships with customers to expand customer base and retain business.
Sales Associate
Verizon Wireless
Berwyn, IL
06.2020 - 05.2023
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate
T-Mobile
Berwyn, IL
09.2018 - 06.2020
- Developing, marketing, and selling a full range of products and support services.
- Providing positive first impressions to welcome existing, new and potential customers.
- Engaging with customers to effectively build rapport and lasting relationships.
- Boosting sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Assistant Store Manager
GNC Holdings Inc.
Chicago Ridge, IL
05.2017 - 06.2018
- Liaised with customers, recommending specific products and specials based on individual needs, requirements and specifications.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
Education
High School Diploma -
J. Sterling Morton West High School
Berwyn, IL05-2017
Skills
- Relationship-building
- Bilingual in English and Spanish
- Sales
- B2B Sales
- Microsoft Excel
- Product Promotion
- Microsoft Outlook
- Customer Retention Abilities
- Problem-Solving Strengths
- Product and Service Knowledge
- Prospecting Skills
- Revenue Generation
- Adaptable and Flexible
- Integrity and ethics
- Incident response
- Emergency response
- De-escalation techniques
- Physical fitness
- Interview techniques
- Defensive tactics
- Relationship building and management
- Witness interviews
- Inmate processing
- Arrest procedures
LANGUAGES
English - Bilingual
Spanish - Bilingual
Timeline
Deputy Sheriff
Cook County Sheriff's Department
11.2025 - Current
Sales Associate
T-Mobile
05.2025 - 11.2025
Site Developer
Quill Inc
11.2024 - 05.2025
Sales Representative
Stericycle
05.2023 - 06.2024
Sales Associate
Verizon Wireless
06.2020 - 05.2023
Sales Associate
T-Mobile
09.2018 - 06.2020
Assistant Store Manager
GNC Holdings Inc.
05.2017 - 06.2018
High School Diploma -
J. Sterling Morton West High School