Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Rivera

Waukegan

Summary

Enthusiastic Job Title willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Decisive Supervisor brings strong background in transportation and confidence in leading team operations. Demonstrated skills in schedule management, training and customer service. Empowers team members to handle challenging and dynamic situations.

Successful Job Title articulate in communicating with staff, customers and senior managers to deliver on service promises. Expert with conflict resolution, security and customer satisfaction. Goal-oriented in closing team knowledge and skill gaps to keep up with changing industry demands.

Overview

6
6
years of professional experience

Work History

Team Lead

Visual Pak
12.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Provided excellent mentorship to junior staff members by sharing industry best practices and promoting professional development opportunities.
  • Managed daily workload distribution among team members based on skillset evaluation and individual strengths analysis.
  • Maintained a safe work environment by enforcing compliance with safety protocols and conducting regular inspections.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Shipping and Receiving Coordinator

Visual Pak
11.2021 - 12.2023
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
  • Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.

QA Associate

Visual Pak
03.2020 - 11.2021
  • Assisted in the development of test plans, strategies, and procedures to guarantee high-quality products while meeting deadlines.
  • Trained junior QA associates on best practices and methodologies for efficient performance within the team.
  • Monitored application performance under various load scenarios to identify potential bottlenecks or areas needing optimization.
  • Reduced defect leakage rate by diligently tracking, reporting, and resolving issues during the testing phase.
  • Maintained up-to-date documentation of test results for easy reference during troubleshooting processes or audits.
  • Reported problems and concerns to management
  • Recorded and organized test data for report generation and analysis.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.

Kitchen Prep Cook

Bailey's Corner Pub
03.2019 - 12.2019
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Contributed to a positive team environment through effective communication and collaboration with staff members.

Restaurant Busser

Bailey's Corner Pub
03.2019 - 12.2019
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Education

Zion Benton Township High School
Zion, IL
07.2019

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Schedule management
  • Product management
  • Equipment maintenance
  • Employee training
  • Strategic planning
  • Task delegation
  • Workflow management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Lead

Visual Pak
12.2023 - Current

Shipping and Receiving Coordinator

Visual Pak
11.2021 - 12.2023

QA Associate

Visual Pak
03.2020 - 11.2021

Kitchen Prep Cook

Bailey's Corner Pub
03.2019 - 12.2019

Restaurant Busser

Bailey's Corner Pub
03.2019 - 12.2019

Zion Benton Township High School

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Luis Rivera